Customer Account Liaison III
Customer Account Liaison III
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Customer Account Liaison I/II will drive customer service for existing and new medical technologies and applications.
Duties & Responsibilities:
- Develop and maintain relationships with customers to sell and administer service contracts.
- Track and manage warranty and service contract expiration dates and renewal timelines.
- Prepare detailed quotes and draft contract sales agreements negotiating terms to align with client needs and company objectives.
- Update and maintain customer and device information in Salesforce and SAP.
- Achieve quarterly booking goals as set by management.
- Document customer sales information and feedback to support product and contract sales strategies.
- Collaborate with field sales and service teams to identify customer opportunities and relay relevant customer feedback.
- Process and schedule payments as necessary.
- Continuously improve by capturing and analyzing relevant data/metrics and acting on the information.
- Other duties as needed or required.
Qualifications :
Minimum Requirements & Qualifications:
- Bachelors degree or equivalent.
- At least 13 years of experience managing customer warranties and/or service contracts.
- Exceptional phone communication and interpersonal skills.
- Proficient in multitasking and managing multiple priorities effectively.
- Detailoriented with robust organizational skills.
- Strong proficiency in MS Office products; Salesforce.com experience is beneficial.
- Demonstrated commitment to quality and teamwork.
Additional Information :
Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting. The actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience education and candidate residence if the position is remote or fieldbased.
Base salary: $65000 $75000
Benefits package: Medical dental vision life insurance AD&D STD/LTD company matching 401(k) and more!
All your information will be kept confidential according to EEO guidelines.
If you are ready to become part of our spectacular growing and FUN company then apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.
Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary benefits ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
