Director of Cloud Operations US
Director of Cloud Operations US
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1 Vacancy
Job Description
Nexthink is looking for a Director of Cloud / SRE Operations who is passionate about building and running a highperformance cloud platform and SRE and operations. This role will support USbased operations generally but will in addition focus on enabling Nexthink to deliver to the US Public Sector market in particular a FedRAMP moderate offering. The candidate will drive the development of modern cloudnative SRE processes and the management and operations for Nexthinks multitenant microservicesbased cloud platform. The platform has multiple instances deployed across the globe.
You will also work closely with engineering to mature our CI/CD pipeline and ensure highquality product releases. You should have demonstrated robust technical and organizational skills in managing large cloud platform engineering and operations for a SaaS product company.
This role reports to the Senior Vice President (SVP) of Cloud and Architecture. The person will collaborate with teams in Engineering Security Support Product Management and Sales. The main task is to lead the development and launch of our new digital platform for employees.
Key Responsibilities
You will bring a solid SRE mindset to your role and drive the adoption of SRE industry best practices. You will also bring a background in operations in a Security and compliancecentric delivery model particularly for the US Public Sector market.
TheDirector of Operations responsibilities include but are not limited to:
- In charge of all operations and SRE functions within the US organization including incident response and forwardthinking monitoring.
- Own and drive compliance and evidencegathering activities for regulated deployments such as FedRAMP Moderate and equivalent environments.
- Drive capacity forecasting and change management processes.
- Automation for delivery and operations of platform services using infrastructureascode and monitoringascode.
- Tasked with building and managing service availability performance and scalability in production environments to enable businessdefined SLAs.
- Collaborate with the development organization to manage microservices at scale on the platform.
- Set clear SLOs to meet or exceed our SLAs. Ensure our systems are always operational. Create alert systems to foresee potential issues. Monitor our dashboards. Prepare playbooks to address any anticipated problems.
- Collaborate with application and business stakeholders to ensure a highquality product is developed and deployed in production.
- Work closely with the architecture and security teams to define and implement enterprisegrade practices.
- Recruit manage and inspire a proficient cloud engineering and SRE team.
Qualifications :
- Degree in Computer Science or Engineering or equivalent professional experience
- 10 years in cloud operations engineering leadership roles in SaaS companies
- 5 years in a senior management/leadership role leading large SRE and Cloud Operations teams
- Experience operating workloads in a secured highly regulated environment such as FedRAMP
- Deep understanding and experience working with one of the three major Cloud Service Providers running native cloud technologies based on Docker Kubernetes Istio Kafka at scale
- Experience working with modern CI/CD and automation tools such as Jenkins Ansible Terraform etc.
- Experience building scaling & monitoring infrastructure needed for SaaSbased application and services. Experience with APM and Infrastructure monitoring tools such as Datadog NewRelic SumoLogic Splunk Dynatrace etc.
- Managed oncall 24x7 rotation teams to serve global customers
- Experience creating a strong and passionate customerfocused SREdriven operations culture
- Excellent interpersonal and communication skills
- Knowledge of lean and agile software engineering best practices
- Excellent communication skills in English
Additional Information :
We are 1000 employees strong in 21 countries across 8 different time zones speaking 60 languages. We are positive we get things done we keep growing and we are one team we are Nexthink. We believe actions are stronger than words when it comes to diversity inclusion and equity in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
Equal Employment Opportunity (EEO) Statement
Our company does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other nonmerit factor.
Total Rewards @ Nexthink
At Nexthink we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan as well as equity. We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance longterm disability and accidental death/personal loss coverage.
In addition we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 companypaid holidays and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
