Engagement Manager
Engagement Manager
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1 Vacancy
Job Description
The Engagement Manager is an integral part of the services organization and a customerfacing representative of the company. The Engagement Manager is responsible for the successful delivery of Nexthinks solutions and services within a customer environment in such a way as to meet or exceed a customers reasonable expectations of the solutions technical and business benefits.
The Engagement Managers role requires a hardworking and enthusiastic person with strong technical and communication skills and the ability to establish and maintain confidence with colleagues and customers. A proven track record of project managing enterprise software deployments on behalf of vendors is essential as is the ability to travel as and when required.
Key functions:
- Own the entire services engagement lifecycle: from assisting the services sales process and managing the services contracting process through to successful delivery signoff and billing with no customer disputes.
- Lead the engagement implementation team manage ongoing staff resourcing.
- Produce and maintain all relevant project documentation: scoping statements of work project plans budgets risk registers change orders and status reports.
- Provide advice and guidance relating to the impact of the solution on a customers organization proactively recommending approaches to mitigate any delivery risk to the engagement.
- Identify further opportunities to provide incremental value within a customer and work with commercial teams to progress.
Qualifications :
- 4year degree in Information Technology Computer Science Computer Engineering or the equivalent
- Certified in the ITIL Methodology
- Proven experience in leading the deployment of complex enterprise solutions in a multivendor environment including working in partnership (or subcontracting to) Systems Integrators.
- Ownership of all aspects of services contracting process including resolution of any negotiations by involving senior management as appropriate.
- Relevant project management certifications.
- Minimum of six years of relevant project management work experience with at least four years working for a software vendor in a customerfacing role (two of which should have been in delivering SaaSbased solutions). PMIProject Manager Professional Certification Preferred
- Demonstrable successful delivery of multiple engagements.
- Demonstrable strong communication skills (written presentational and interpersonal) with the ability to consult and influence within culturally diverse multinational organizations.
- Ability to guide and resolve any escalated delivery issues through judicious involvement of company management and optimal deployment of company resources.
- Be committed to customer satisfaction
Additional Information :
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate realtime analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.
With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.
Total Rewards @ Nexthink
At Nexthink we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan as well as equity. We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance longterm disability and accidental death/personal loss coverage.
In addition we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 companypaid holidays and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
