IT Support Engineer Product

• Level 1 and Level 2 support for customers and partners all around the world 
• Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
• Constant tracking of every request from the beginning until its resolution
• Take part in followup meetings with the different teams of the organization involved in the resolution of a given topic
• Update maintain and enhance the knowledge base

#LIHybrid 

Qualifications :

• At least three years of technical support experience
• Excellent written and verbal communication skills in English
• Consolidated experience in troubleshooting Linux serverside applications
• Good knowledge of Windows OS
• Good understanding of cloud technologies such as Azure or AWS Microservices is a plus
• Consolidated experience in virtualization systems and network administration
• Very strong orientation towards customer service
• Curiosity and strong attention to details

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate realtime analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package (Stock Options also included). 

• Amazing centrally located offices near the Bernabeu Stadium. 

• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EURwill be entirely covered by us. 

• Hybrid work model balancing office and remote work with a structured approach for new hires to foster connections and onboarding. 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer)plus 3 companypaid volunteer days. 

• Up to 25 EUR per month for a gym subscription. 

• Flexible retribution plan for kindergarten & transport tickets. 

• Reimbursement of up to 50% of the cost of English & Spanish classes. 

• Fresh fruit cookies and occasionally some soft drinks as well. 

• Regular company and team events like Pizza talks Team Building activities Christmas parties hosting Meetups at the office and more! 

• Bonuses for referring successful hires after three months of continuous employment. 

• We offer a relocation package to people who are coming from another country. 

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most uptodate information we recommend checking with your Recruitment Partner.

Remote Work :

No

Employment Type :

Fulltime