Commercial Customer Success Engineer
Commercial Customer Success Engineer
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Job Description
Were looking for a Customer Success Engineer to drive the success of Procores Commercial customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Customer Success Engineer youll help organisations understand best practices around construction technology and solutions and the many business benefits they can provide. Youll work in a highly collaborative and driven environment that values openness optimism and ownership.
In this role youll leverage your consultativemindset and knowledge of the construction industry and the Procore software platform to provide clients with recommendations on how to maximise the value of their Procore technology. Youll partner closely crossfunctionally with Sales PS Support Product and Marketing. Successful candidates are passionate about construction and technology.
This position will be based in our Dublin office. Were looking for someone to join us immediately.
What Youll Do:
Make datadriven recommendations to your customers on how they can optimise the value of Procore based on customer analytics and industry best practices.
Craft valuebased presentations that address customer business problems and accelerate the adoption of the Procore platform
Provide product roadmap and product release updates to your customers so that they can benefit from our leadingedge technology
Provide the highest level of responsiveness and customer service and to your clients through clear and effective communication
Foster a positive team culture by supporting and mentoring your fellow Procorians
Collaborate with all levels of the Procore organisation to develop best practices and drive Procores evolution as a market leader
Develop a mastery of Procores products professional services and industry best practices
Up to 50% travel to client sites (may include domestic and international) industry events and other Procore offices
What were looking for:
A passion for construction and technology
Bachelors degree in Construction Management Civil Engineering Mechanical Engineering Information Systems or CS preferred
Demonstrated success in a Customer Success Professional Services Technical PreSales setting
Construction industry expertise preferred
Ability to leverage strong technical aptitude to master Procores product offerings business model services and emerging technologies
Ability to work crossfunctionally and collaboratively with multiple stakeholders on timesensitive projects
Outstanding presentation and communication skills both inperson and through virtual meetings and in writing
Strong analytical and problemsolving skills to synthesise relevant and impactful intelligence from ambiguous data
Experience acting as a technology evangelist and promoter of modernising the Construction industry is a plus
Understanding of the construction industry across different verticals (general contracting subcontracting real estate development etc.) is a plus
Previous experience as a construction Project Manager Site Super Project Finance Manager Estimator or Project Engineer preferred
Experience managing project construction including bidding procurement RFIs submittals drawings specifications documents and schedule quality control and safety preferred
A positive energy source in a fastpaced diverse forwardlooking environment.
Additional Information :
Perks & Benefits
You are a person with dreams goals and ambitionsboth personally and professionally. Thats why we believe in providing benefits that not only match our Procore values (Openness Optimism and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:
Health:
Private medical insurance for yourself and immediate family with no excess payments
Life and income protection insurance
Quarterly wellness stipend
Wealth:
Company pension plan
Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes and friends and family events
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
If youd like to stay in touch and be the first to hear about new roles at Procore join our Talent Community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
