SMB Customer Success Engineer
SMB Customer Success Engineer
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Job Description
Were looking for a Customer Success Engineer (CSE) to build retain and grow our Small to Medium Business client base.
In this role youll partner with an Account Manager applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful CSE youll help organisations understand best practices around construction technology and solutions and the many business benefits they can provide.
As a successful CSE youll use your consultative mindset to leverage Procores technology solution within the industries we serve. Youll be instrumental in creating longlasting adoption and delivering custom ROI analysis for your client base. Youll partner closely crossfunctionally with Sales PS Support Product and Marketing. Successful candidates are passionate about construction and technology. Youll provide industry and technology thought leadership while encompassing Procores values of Openness Optimism and Ownership.
This position will report to the Manager of the SMB Customer Success team and be based in Sydney. Were looking for someone to join our team immediately.
What Youll Do:
- Assist new clients through Implementation paths
- Make datadriven recommendations to your customers on how they can optimize the value of Procore based on customer analytics and industry best practices.
- Craft valuebased presentations that address customer business problems and accelerate the adoption of the Procore platform
- Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
- Build trust and create meaningful relationships among champions and key executives within each account
- Identify product improvements or new products by remaining current on customer needs industry trends market activities and competitors.
- This position requires 1520% travel to Procore offices client sites and more!
What were looking for:
- Bachelors degree in Construction Management Civil Engineering Mechanical Engineering Information Systems preferred or relevant years of experience
- 1 years of Customer Success Professional Services Technical PreSales experience or 1 years of Construction industry expertise preferred
- Ability to leverage strong technical aptitude to master Procores product offerings business model services and emerging technologies
- Outstanding presentation and communication skills both inperson and through virtual meetings and in writing
- Strong analytical and problemsolving skills to synthesize relevant and impactful intelligence from ambiguous data
- Experience acting as a technology evangelist
- Able to operate in a fastpaced diverse innovative environment.
- Ability to read speak and write in English
- Ability to train clients on product.
- Must work well within a team environment
Additional Information :
Perks & Benefits
At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
