Senior Network Engineer
Senior Network Engineer
Posted on :
06-01-2025
Employer Active
1 Vacancy
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Monthly Salary
97000 - 140000
Vacancy
1 Vacancy
Posted on :
06-01-2025
Job Description
About the client:
Data#3
They are focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 45 years of experience combined with worldleading vendor technologies Data#3 is constantly evolving its solutions and services to enable its customers success. Leveraging solutions such as cloud modern workplace security data & analytics and connectivity combined with Data#3 s services across consulting project services and managed services Data#3 is delivering the digital future.
Responsibilities:
- Resolve customer incidents and problems and change requests to required service level targets.
- Apply technical knowledge to effectively analyze and resolve problems.
- Manage time in a manner to ensure all tasks are completed within specified time frames.
- Liaise with customers to perform incident analysis and problem resolution management to required service targets defining and recommending solutions where no precedent solution is available.
- Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant clear complete and logical.
- Accurately and consistently perform general administration and management of job logging functions.
- Assess and evaluate risk and understand the implications of new technologies.
- Perform scheduled maintenance and upgrades
- Liaise with peers and customers to determine appropriate technology solutions
- Produce manage and adhere to documentation e.g. naming standards site schematics change control documents
- Manage time in a manner to ensure all tasks are completed within specified time frames.
- Operate within ITIL service management processes including incident problem and change management.
- Uphold and adhere to Data#3 s core values guidelines policies and procedures.
- Take on any additional duties as requested by your manager in line with Business Unit objectives.
- Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
Additional Responsibilities:
- Uphold and adhere to Data#3s core values guidelines policies and procedures
- Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
- You are required to perform your duties safely without risk to your own health and safety or the health and safety of others
- You are required to be flexible to work in additional roles or capacities or take on additional or varied duties as may be assigned to you that you are skilled and capable of performing. Data#3 may alter your position position description position title location and responsibilities in accordance with changing business needs and priorities.
As part of your position in addition to (c) above you:
- May be required to perform your duties offsite including at customer vendor/partner and supplier sites which require as a condition of entry you to hold a National Police Certificate;
- May be responsible for accessing internal and thirdparty computer systems containing highly sensitive confidential corporate and personal information;
- May be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.
Requirements
- At least 6 years of experience in an IT environment
- Proven experience in a senior network support role
- Demonstrated experience in dealing with customers at all organizational levels
Skills
- Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders
- Effective negotiation and problemresolution skills to achieve a win/win situation
- Demonstrated skills in developing highlevel relationships with clients vendors and industry leaders.
Ability
- Ability to apply technology to contribute to the overall goals of the organization.
- Integrity in dealing with personnel customer and supplier issues.
- Demonstrated work history of ethical business practice.
- Selfmotivated and outcomeorientated.
Key Qualifications Certifications & Training
Certifications
- Relevant Industry Experience and/or Certifications in Cisco Routing and Switching VLAN/VPN
- Cisco Wireless & NAC
- Network Management Tools
- ITIL Service Management Tools
- Accordingly the satisfactory completion of a National Police Certificate is an inherent requirement of your position.
Benefits
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
At least 5 years of experience in IT Service Management. Bachelor's degree in IT or equivalent in years of progressive experience in enterprise-level IT environments. Proven operational ITSM process management experience following the ITIL framework Demonstrable process deployment and continual service improvement experience Previous recent exposure to working in the ServiceNow platform is desirable. Must have Fiber Optic internet with at least 25 mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from Monday to Friday, AU hours Must be amenable to reporting to our Makati and BGC office as required Skills: Strong communication skills are essential. Strong influencing and relationship management skills. Excellent ability to manage multiple high-priority activities. Flexibility to adjust to changing requirements, schedules, and priorities. Self-driven and resourceful to achieve goals independently, as well as work well in groups. High level of IT literacy MS 365 (Word, Excel, PowerPoint, and SharePoint). Ability: Personal resilience - Operates with the leadership team of the Managed Services BU adding to the level of energy and enthusiasm for improvement, change, and innovation over extended periods. Self-sufficiency - The ability to self-govern own learning and training requirements Tenacity - The ability to navigate past setbacks to achieve business outcomes. Regulation - Consciously manages personal contributions to accurately articulate advice and recommendations, to educate and create understanding amongst juniors, peers, managers, executives, and customers. Adaptability - Manages away from perfection, and can tailor capabilities, methods, and subject matter expertise to create new solutions and IP, mindful of finding a pragmatic balance between customer demand, business urgency, and best practices. Certifications: ITIL v3 Foundation certification as a minimum. You are required to be flexible to work in additional roles or capacities or take on extra or varied duties, as may be assigned to you, that you are skilled and capable of performing. Data#3 may alter your position, position description, position title, location, and responsibilities by changing business needs and priorities. As part of your position, in addition to (c) above, you: May be required to perform your duties off-site, including at customer, vendor/partner, and supplier sites, which require, as a condition of entry, you to hold a National Police Certificate; May be responsible for accessing internal and third-party computer systems containing highly sensitive confidential corporate and personal information; May be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity. Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position.
Employment Type
Full Time
Key Skills
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