Customs Brokerage Agent
Customs Brokerage Agent
Posted on :
04-01-2025
Employer Active
1 Vacancy
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Job Description
Major Duties and Responsibilities
- A Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
- Ensure a smooth and timely customs process flow for all customs related activities
- Daily execution of workflow and department metrics
- Transfer declaration information from commercial documents or other sources into our customs entry system
- Accurate and timely data entry to allow for the build of a complete US Customs declaration
- Build and maintain strong relationships with the customers and government organizations
- Ensure compliance to regulations at all times both internal and external
- Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
- Understand customer expectation to ensure all the elements of the SOP and KPIs are met
- Identify and manage exceptions while also identifying opportunities for continuous improvement
- Effectively manage and organize emails for timely follow up
Qualifications :
- Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
- Understanding of transportation documentation and terms is a plus
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Proactive strong organizational skills
- Strong desire to learn
- Good computer skills (Excel Word PowerPoint)
- Fluent in English
- College degree
Reporting Structure
- Customs Brokerage Lead Agent Supervisor and Manager
Additional Information :
Expected pay range for this position: $22.00$25.00 per hour.
Expeditors offered benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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