Customer Service Representative- Customs Brokerage
Customer Service Representative- Customs Brokerage
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Salary Not Disclosed
1 Vacancy
Job Description
Position Schedule: Monday Friday 7:30AM 4:30 PM
Major Duties and Responsibilities
- A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
- Ensure a smooth and timely customs process flow for all customs related activities
- Daily execution of workflow and department metrics
- Transfer declaration information from commercial documents or other sources into our customs entry system
- Accurate and timely data entry to allow for the build of a complete US Customs declaration
- Build and maintain strong relationships with the customers and government organizations
- Ensure compliance to regulations at all times both internal and external
- Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
- Understand customer expectation to ensure all the elements of the SOP and KPIs are met
- Identify and manage exceptions while also identifying opportunities for continuous improvement
- Effectively manage and organize emails for timely follow up
Qualifications :
Minimum Qualifications:
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English both written and verbal.
- Must have the ability to work overtime in support of the departments needs
- Must be able to commute to the city of Jurupa or Torrance CA
- Comfortable with numbers and basic mathematical skills
- Comfortable working in an office environment
Desired Qualifications
- Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
- Understanding of transportation and US Customs documentation is a plus
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Proactive strong organizational skills
- Strong desire to learn
- Sense of urgency and works well under pressure
- Immense attention to detail
- Team player mentality
- Good computer skills (Excel Word PowerPoint Outlook OneNote)
Reporting Structure
- Supervisor and Manager
Additional Information :
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
The wage for this position is $21.00$31.00 per hour.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
