Local Account Manager

Develop maintain and manage Expeditors worldwide activity with one of our industryleading top global customers to achieve optimum business retention and development. Ensure that customers crossfunctional and geographical operational requirements are proactively identified and serviced. Act as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships your industry knowledge and Expeditors product geo and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and cocollaboration efforts in multiple geos to identify customers top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create valueadd solutions that are timely and relevant to the customers ecosystem. Increases Expeditors revenues and profitability through providing enhanced valuedadded service.

SCOPE OF POSITION

To maintain ownership of existing identified house accounts to improve the level of customer service while increasing business opportunities. To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers profile needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts.
• Identify opportunities and grow business from existing house accounts.
• Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
• Understand customers business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Action items lists maintained and updated weekly for follow up items.
• Assist with collections when needed.
• Manage client profiles separated out by location.
• CRM input & management for significant calls.
• Fluent in EI systems and demos in order to provide technical updates to LAM accounts
• Involve sales and operations at appropriate times.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to appropriate operational contacts.
• Management of Business Reviews goal is to have a minimum of one per account per year 
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assume lead responsibility for the efficient delivery of all local (branch) services.
• Assist and if needed spearhead problem resolution for issues outside of local branch.
• Ensure that a functioning and agreed upon invoicing payment process is in place.
• Meet with the local customer to maintain customer information and satisfaction.
• Be dedicated to the success of Expeditors and the program using ethical business practices personal commitment passion & sacrifice and an obsession with the fundamental details of running the business.

Qualifications :

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems as well skills associated with Microsoft Word Excel & PowerPoint.
• Proficient in MS Office and CRM software
• Strong presentation skills
• Proven project management skills
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Demonstrated customer service problem solving and proven interpersonal skills.
• Charismatic with an ability to connect
• Ability to create/write customer requirements clearly for use by other Expeditors employees.
• Level one Account Management certification.
• Level one Sales certification.

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Please note this opportunity does not sponsor work visas and has no relocation assistance.

Remote Work :

No

Employment Type :

Fulltime