Assistant Manager - Operations
Assistant Manager - Operations
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Job Description
What are your key responsibilities1. Improve process effectiveness and efficiency thereby generating cost savings2. No Show %3. 1 Customer/WNS impact project within the team4. All things are in place from ISO prospective5. Create all managerial reports for senior manager / senior leadership. 6. Prepare graphs charts and visual presentation aids for all departments. 7. Monthly absenteeism % for the team to be 9% or less than 9%8. 16 Hrs of individual staff training (12 hrs Dev & 5 hrs BPET). To be measured on quarterly prorata basis at 3 hrs of training coverage per staff per quarter9. One back up to be identified10. Ensure at least 80% crossfunctionality within the team11. Evaluate individual staff performance and provide feedback.12. Accurately maintain work query and error logs and prepare accurate and timely operations MIS as requested by the Deputy ManagerCustomer related: Responsible for maintaining and achieving team SLA targets. Process related: Responsible for supervising day to day operations. Responsible for handling schedules and other related personal issues for employees. Study and implement new production techniques. People Related: Responsible for handling schedules and other related personal issues for employees. Quick to take initiative in accepting responsibility. Manage performance evaluations encourage a productive and teamspirited customercentric environment. Reporting and documentation: Create all managerial reports for senior manager / senior leadership. Prepare graphs charts and visual presentation aids for all departments. Training and updating knowledge: Attend the specialist seminars which help to increase manager related information. Complete all clients and WNS required training. Ensure at least 80% crossfunctionality within the team.Qualification & Experience : Graduate in any field. Experience 46 years
Qualifications :
Master degree. M.com or MBA or CAInter
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
