- Performs routine analysis design support services for assigned applications.
- Responsible for day to day tracking and followup on routine issues and questions of daily operations.
- Performs applications analysis and impact analysis of new or different applications processes or changes under guidance.
- Provides routine application support and guidance to end users.
- Participates in applications testing. Assist with making recommendations for various development and support initiatives.
- Drafts written documentation of various types; application documentation functional specifications training manuals status reports etc.
- Provides assistance in project work. Assist in designing for each application assigned under the control of the change management application and user development request.
- Prepares applications documentation for support staff as directed.
- Attends and participates in inservice and various educational programs for professional development.
Qualifications :
- Bachelors Degree in a health science or business field or an equivalent level of professional experience required. Job function related IT Certification is preferred.
- One year experience in information applications experience programming or applications analysis or equivalent such as business analysis is preferred Experience as a provider clinician or ancillary services individual with user experience in an applicable system may be substituted.
- Experience working in a customer service and problem solving environment is preferred.
- Demonstrated ability to analyze and problem solve; and assess customer needs and determine appropriate solutions. Demonstrates ability to identify when to escalate more complex issues.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $28.97$60.54
Other Compensation (if applicable):
Review theUMMS Benefits Guide
Remote Work :
No
Employment Type :
Fulltime