Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailThe Role
Fastmarkets is reimagining the client experience from beginning to end. To turn our vision into reality we are building a Client Services Team that is dedicated to ensuring that all clients have a firstclass experience at every interaction. The Client Services Team will be responsible for supporting clients of our commodity product lines. Engagement with clients will take place via phone chat email social or other means. Client Services is the voice of the customer and an advocate for resolving any client issue. Resolving issues may involve managing or modifying data across multiple systems including our CRM (Salesforce) Finance and various fulfillment systems. The Client Services Team will support our clients through a number of integrations and transitions which are ongoing within the business. The team will also have a strong focus on understanding and supporting the order to cash process.
To contribute to this team we are seeking a proactive Client Services Rep. someone that recognizes the importance of providing firstclass support to clients while ensuring SLAs are maintained. Client Services will work closely with the Customer Success Team and Sales Operations Team to refine pre and postcontract processes including but not limited to invoicing cash collection cash allocation fulfillment and access. They will work closely with the Client Services Manager to assist in projects that will improve our processes and systems including testing and QA activities as needed.
Principal Accountabilities
Qualifications :
We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.
If you are openminded curious resilient solutionsoriented and committed to promoting equality then read on...
KNOWLEDGE EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated driven and have a passion to be part of a fastpaced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
If youre excited about the role but your experience skills or qualifications dont perfectly align we encourage you to apply anyway.
Additional Information :
Our Values
Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.
Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:
Youve read a little about us now its over to you!
If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.
Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.
Remote Work :
No
Employment Type :
Fulltime
Full-time