Eligibility Case Processor
Eligibility Case Processor
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Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $43144 $49615.
The Administration for Childrens Services (ACS) protects and promotes the safety and wellbeing of children and families through child welfare and juvenile justice services and community supports. ACS manages communitybased supports and foster care services and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice ACS oversees detention placement and programs for youth in the community.
ACS Division of Child and Family Wellbeing (CFWB) designs and executes strategies to support caregivers children and communities so they can thrive and enjoy selfdetermination. A critical piece of CFWBs portfolio is the operation of the Citys subsidized child care voucher system one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of lowincome and child welfareinvolved families allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work education or training.
The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible lowincome families. These vouchers serve more than 35000 families across New York City and are used at hundreds of communitybased childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers these teams process hundreds of applications and inquiries each week.
CFWB has three (3) boroughbased Resource Areas (RAs) responsible for verifying and recertifying the eligibility of all low income (nonTANF) families for voucher childcare services. This includes Eligibility Determination and Administrative which includes Intake Data Entry and Scanning & Indexing.
Job Description:
The Eligibility Case Processor is responsible to process and certify eligibility for voucher cases for families in need of child care. The Eligibility Case Processor will also liaise with the Eligibility Team Manager to ensure that child care cases are processed accurately and timely according to office procedures and the appropriate state regulations. Specific responsibilities include but not limited to:
Followup with community based programs and providers for additional documentation to complete child care eligibility/recertification.
Troubleshoot/respond to inquiries from social service Agencies/child care programs re: case status.
Respond to requests from parents/providers/other interested individuals concerning eligibility and enrollment.
Review case information and certifies eligibility for the child care subsidy program.
Review child care case documentation and ensure accuracy and compliance with state and local regulations.
Certify eligibility and/or terminate or reassign child care enrollments according to criteria procedures and regulations.
Recertify child care eligibility for families receiving subsidies.
Update Control Log with relevant case status information.
Respond to parents inquiries re issues with child care eligibility.
Liaise with the Central Intake unit re: loggingin cases and assignment to eligibility team.
Compile and assess the information in mailin recertification cases.
Access HRA One Viewer and/or ACCIS to ascertain case and child information.
May distribute child care information to parents providers and programs.
May scan and index case documents onto the HRA One Viewer.
ADDITIONAL INFORMATION:
Section 424A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with childcaring responsibilities has been the subject of a child abuse and maltreatment report.
TO APPLY:
Please go to or for current NYC employees and search for Job ID #693123.
NO PHONE CALLS FAXES OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
Qualifications :
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
