PMO Reporting Lead

Permanent

Cape Town Hybrid

Collinson is undergoing a significant transformation into a digital organisation; we are creating a travel platform supporting an airport experience ecosystem including dining spa and retail with an ambitious roadmap to a wide range of airport experiences.

Collinson also supports the traveller across all its capability areas providing insurance and assistance solutions globally as well as working with many of the worlds best known and largest airlines and hotel chains managing frequent flyer and guest programmes and enhancing ways to earn and redeem loyalty currency. Partnerships developed within the airport environment and retail channels provide added value and an enriched customer experience to the members of these programmes and the millions of the end customers we support.

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for its clients and partners. We provide unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services that increase customer engagement loyalty and value.

Collinson has brought innovation to the market for over 25 years from launching Priority Pass the first independent global VIP lounge access programme to being the first to sell direct travel insurance in the UK through Columbus Direct. Today we continue to invest heavily in innovation to ensure that we deliver superior customer experiences.

We service over 800 clients in 170 countries employ 2000 staff in 28 global locations and manage over 20 million end customers. Our industry and sector specialists provide marketleading experience across four core capabilities: Loyalty Insurance and Assistance and Lifestyle Benefits.

Lifestyle Benefits is the worldleading provider of lifestyle membership programmes and travel enhancement products. With a tiered product range tailored to the needs of financial and other service providers we help clients to differentiate their products optimise brand offerings and retain valuable customers globally.

Priority Pass is used by the worlds largest financial services organisations and telecoms providers to add value to their propositions. Businesses also use it to augment employee benefit packages and enhance their corporate travel programmes.

The Role

As the PMO Reporting Lead you will drive portfolio reporting excellence and support teams and stakeholders with the execution of the reporting framework approach and processes for all projects and programmes across the portfolio. Your primary responsibility will be to provide accurate and reliable reports that depict the progress across the Product Technology and Data portfolio of projects including status milestones key risks and decisions needed. The ideal candidate will possess a deep understanding of portfolio management flexibility in managing and collating progress across multiple projects and the ability to transform complex data into actionable insights.

Generate reports and manage report templates

• Collects organizes and compiles project data into a series of reports that are distributed on a timely basis to the leadership team
• Develop and maintain meaningful reporting templates and dashboards which incorporate projects performance financial updates resourcing allocations
• Recommends effective ways of structuring the data in different views to enable leadership strategic decision making facilitating clear visibility into project and portfolio health.
• Monitor report completion for accuracy and consistency of data
• Support leadership with the preparation of updates and management reporting packs

Build relationships and collaboration

• Build strong relationships with portfolio and product stakeholders across the org to ensure the integrity and relevance of reporting data
• Acts as a trusted advisor to product and project managers offering datadriven insights and recommendations to enhance project performance and alignment with organizational goals.
• Foster a culture of collaboration and transparency by ensuring reporting is a shared and valued tool for project success.

Data and analytics

• Analysing Product Portfolios to identify trends risks and opportunities for improvement.
• Identifies key metrics and indicators that provide clarity on portfolio health and performance.
• Shares Portfolio insights and recommendation with leadership team
• Simplifies the reports landscape by reviewing usage for existing ones and makes decommissioning recommendations.

Training and Support

• Provide guidance and support to teams on how to efficiently make use of existing reports apply filters and slice the data.
• Provide education and best practices recommendations to teams on creation of new reports.
• Act as the central point of expertise for reporting tools standards and practices within the PMO function
• A minimum of 5 years in a PMO reporting role

Skills and Capabilities: (aligned to the skills and capabilities framework of the role and level)

• Experience in a PMO or similar role in a complex fastpaced environment.
• Strong understanding of portfolio management principles including project lifecycle stages RAG status assessments and performance measurement.
• Proven experience in collating progress updates across multiple projects and synthesizing them into concise and impactful reports.
• Proficiency in data visualization tools (e.g. Power BI Tableau) and advanced Excel skills.
• Ability to design and maintain dashboards and templates tailored to organizational and leadership needs.
• Exceptional analytical skills with the ability to interpret data trends and provide actionable recommendations.
• Experience in managing relationships with crossfunctional teams including senior stakeholders.
• Excellent verbal and written communication skills with a focus on presenting complex data in a clear and concise manner.
• Excellent organizational skills and ability to deliver reports according to requirements and strict deadlines.
• Preferably understands agile principles and methodologies including agile project management tools such as JIRA and Aha!
• Ability to multitask prioritize and solve problems.