Technical Support 3
Technical Support 3
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Job Description
Role: Senior IT Support
Location: Detroit MI Remote
Duration: 12 months extendable
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert provides problem diagnosis implementation administration support and maintenance of computer hardware software and network products. Analyst provides onsite or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead coordinate and oversee teams that work on processes procedures and technical specifications; plans designs and oversees analytical and technical assignments and the implementation of computer hardware software and network components.
What are the essential duties of this position
- Communicate effectively both orally and in writing with users unit staff and Managers
- Maintain a broad system knowledge knowledge of computer related equipment and end user software
- Analyze operational problems
- Investigate alternative solutions and potential risk
- Initiate corrective action
- Record and report status
- Teach and assist other staff and users
- Project management
- Server support
- Telecommunications support
- Database systems support
- Enforce security standards
Employment Type
Full Time
