Role Description
The Infrastructure Analyst role supports the infrastructure hardware and software for the business application environment. Infrastructure support includes servers storage network and firewall. The requested work may include the installation upgrade support monitoring and optimization of infrastructure.
Responsibilities:
- Monitors troubleshoots and optimizes infrastructure performance
- Identifies and manages enterprise infrastructure performance bottlenecks
- Monitors troubleshoots and optimizes hypervisor operating system and middleware performance
- Maintains and upgrades the operating systems software and middleware
- Maintains and upgrades the firewalls
- Maintains and upgrades wireless access solutions
- Respond to incidents and problems
- Administers patches according to Vulnerability Management Standards
- Perform backups and recovery
- Performs capacity planning
- Provides hardware maintenance support
- Makes installations on servers
- Oversees system operations
- Designs and implements middleware software maintenance and support requirements
- Designs and develops interoperability testing of many component products
- Documents integration and middleware solution documentation
- Ensures consistent use of integration of application middleware components
- Documents infrastructure architecture and solutions
- Installs maintains and upgrades infrastructure equipment
- Using process improvement methods to manage work and streamline processes
- Other duties as assigned
Requirements
Skill Requirements/Qualifications:
The following are minimum qualifications and/or experience for the delivery of the Services:
- Minimum five (5) years of experience installing and supporting hardware and software infrastructure in a corporate data centre environment
- Extensive experience with administering enterprise infrastructure equipment including:
- firewalls
- proxy servers
- network switches
- wireless solutions
- Windows servers
- Microsoft Exchange (on prem and Exchange Online)
- Ability to analyze and problem solve
- Familiarity with ITSM tools knowledge of ServiceNow is a plus
- Ability to work in a dynamic fast paced team environment
- Experience interacting with end users in a high profile environment
- Business and political acumen to operate in a high profile environment
Skill Requirements/Qualifications: The following are minimum qualifications and/or experience for the delivery of the Services: Minimum five (5) years of experience installing and supporting hardware and software infrastructure in a corporate data centre environment Extensive experience with administering enterprise infrastructure equipment including: firewalls, proxy servers, network switches, wireless solutions, Windows servers Microsoft Exchange (on prem and Exchange Online) Ability to analyze and problem solve Familiarity with ITSM tools, knowledge of ServiceNow, is a plus Ability to work in a dynamic, fast paced team environment Experience interacting with end users in a high profile environment Business and political acumen to operate in a high profile environment