Customer Service Rep0Oakton St
Customer Service Rep0Oakton St
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Job Description
Customer Service Rep Job Description
ABOUT THE JOB
You got game You got spring in your step You want the best job in the world! And schedules that work with you not against you Thats right we live to beat the rush and make it possible to make bake or take pizzas during the hungry hours of the day and night part or full time. Youll have plenty of time left over for school hanging with your friends or whatever. Sound good Even if you just need a second job for some extra cash Dominos is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. Were growing so fast its hard to keep up and that means Dominos has lots of ways for you to grow (if thats what you want) perhaps to management perhaps beyond. Whether its your hobby maingig or supplemental job drop us a line. Were bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Dominos franchise owners. From customer service representative to management General Manager to Manager Corporate Operations or Franchisee our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize appreciate value and utilize the unique talents and contributions of all individuals. To create an environment where all team members because of their differences can reach their highest potential.
Qualifications :
- Must be 18 years of age or older
- Must be willing and able to work all stations instore such as making menu items assisting customers on the phone and instore and expediting orders from the cut table
Additional Information :
REQUIRED FUNCTIONS SKILLS AND DUITIES FOR ALL POSITIONS:
Ability to add subtract multiply and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal writing and telephone communication skills to take and process orders.
Ability to enter orders using a computer keyboard or touch screen.
Operate all store equipment.
Stock ingredients from delivery area to storage work area walkin cooler.
Prepare products.
Receive and process telephone orders.
Clean equipment and facility approximately daily.
WORK CONDITIONS MAY INCLUDE EXPOSURE TO:
Varying and sometimes adverse weather conditions.
Instore temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in the work area and while outside.
Fumes from artificial and natural scents or odors from food gases air fresheners etc.
Exposure to cornmeal dust.
Confined spaces such as a walkin cooler.
Hot surfaces tools and products from the oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
REQUIRED MENTAL AND PHYSICAL ABILITIES (Including but not limited to the following):
SENSING
The ability to speak hear and understand verbal communication on telephone and in person is necessary.
Near and midrange vision is used for most instore tasks.
Depth perception in necessary for all positions.
Personnel must have the ability to differentiate between hot and cold surfaces.
Far vision and night vision are needed for delivery personnel.
TEMPERAMENTS
The ability to direct activities perform repetitive tasks work alone and with others work under stress meet strict quality control standards deal with people analyze and compile data make judgments and decisions is necessary throughout shifts.
STANDING
Most tasks are performed from a standing position.
Walking surfaces include ceramic tile concrete or linoleum in some food process areas.
Height of work surfaces is between 36 and 48.
WALKING
Walking is frequently required for short distances and short durations.
Personnel must travel between the store and customer vehicles.
Delivery personnel must travel between delivery vehicles/ebikes and from the delivery vehicle/ebike to the customers location.
SITTING
Paperwork is normally completed while sitting.
Driving to and from deliveries or meetings requires sitting.
LIFTING
Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5.
Cases are usually lifted from the floor and stacked onto shelves up to 72 high.
CARRYING
Dough trays weigh approximately 12 pounds cases of products weighing up to 25 pounds and prepped items may need to be carried from the walkin cooler to the makeline.
Items such as cases of pizza sauce weighing 30 pounds may occasionally need to be carried from the storage area to the prep area and from the prep area to the front of the store.
During delivery carrying products while performing walking and climbing duties may be required.
PUSHING/PULLING
This may be required to move trays or products placed on dollies or to move empty trays or trash cans.
A stack of trays on a dolly is approximately 24 30 and requires a force of up to 7.5 pounds to push.
CLIMBING
Team members must infrequently navigate stairs or climb a ladder to change air fresheners clean walls or perform maintenance.
During delivery of product navigation of five or more flights of stairs may be required.
BENDING/CROUCHING/SQUATTING
Performed occasionally to stock shelves and to clean low areas.
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present but workers are unable to flex their knees while standing at this station.
Duration of this position is generally less than one minute and may be repeated frequently.
Forward bending is also present at the front counter and when stocking items.
REACHING
Reaching is performed continuously; up down and forward.
Workers reach above 72 occasionally to turn on/off oven heat lamp or television controls and to lift and lower objects to and from shelves.
Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes.
Workers reach forward when obtaining topping ingredients cleaning work surfaces or answering phones.
HAND TASKS
Eyehand coordination is essential. Use of hands is continuous during the day.
Activities frequently require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven and when using the different pizza cutters.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans the phone the pizza cutter the pizza peel and pizza boxes.
MACHINES TOOLS EQUIPTMENT AND WORK AIDS
Team Members may be required to utilize pencils/pens computers telephones calculators TDD equipment pizza cutters and pizza peels and scales.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
