Shift Leader

Roles and responsibilities

Reporting to the Chief Engineer, responsibilities and essential job functions include but are not limited to the following:

• Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures
• Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas
• Respond promptly and efficiently to any maintenance calls that arise by either the guest or other departments
• Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction
• Able to prioritize the maintenance issues e.g. to attend the breakdown of plant and machinery on priority
• Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing and Air conditioning
• Program TV's and perform general housekeeping and engineering-related inventory duties
• Test, troubleshoot and perform basic repair on all types of equipment
• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems
• Understand and operate electrical, plumbing, refrigeration, and water systems
• Communicate with different departments and to provide them with information and assistance
• Check for new maintenance requests e.g. OOO - Out of Service and OOO - Out of Order from the PMS (Property Management System) and update remarks once the task is completed
• Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently
• Able to maintain a daily logbook of work done during the shift
• Able to delegate duties to the Engineering supervisors, Ken fix-it and other technicians
• Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift)
• Able to complete the daily checklist before handing over the shift
• Able to look after the smooth functioning of all machinery and equipment
• Able give proper handover to the next shift and take regular briefing of the shift staff
• Enter all guest complaints and back of the house complaints as soon as they are received at the engineering control desk log book
• Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
• Inform Assistant Manager Engineer of recurring complaints so that general shift staff can rectify the problems on the permanent basis
• Responsible to take decisions when the Engineering Chief and Assistant Manager are not available
• Maintain all tools, equipment, and working areas in good condition
• Maintain the engineering working area and control desk in a good condition always
• Maintain maintenance inventory and requisition parts and supplies as needed
• Train and instruct other members of the staff through sharing of knowledge and skills
• Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances
• Perform any other job assigned by the management as and when required

Desired candidate profile

• A passion for delivering great customer service
• Excellent guest relations and communication skills required
• Ability to read and understand test equipment, measuring devices, and safety manuals
• Ability to work without close supervision and within established time frames
• Demonstrable electrical experience and current working knowledge of general maintenance and engineering work
• Experience in general trades such as light plumbing, minor electrical, painting & drywall, general repairs required
• A high school diploma with technical or vocational schooling
• Basic computer skills and MS product suites, previous experience in working with maintenance software, PMS - Property management systems etc. added advantage
• 2 - 5 Years as a Maintenance Mechanic or Ken Fix-it in a hospitality environment
• Additional working experience in preventive maintenance, minor electrical, plumbing, HVAC etc.