Bilingual Helpdesk frenchenglish - Level 1
Bilingual Helpdesk frenchenglish - Level 1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Role: Bilingual Helpdesk (french/english) Level 1
Structure: 6 months to start
Pay: $24.00 per hour T4 / $25.00 per INC max
Location: 100 % Remote is possible GTA candidates preferred
Our client which currently employees over 4000 people across Canada is looking for a Bilingual Help Desk professional (French/English) to join their growing team here in Toronto.
See below for the job requirements and responsibilities for this role. If you feel you have the required experience to be successful in this role apply within today!
POSITION RESPONSIBILITIES:
- Responds to calls and emails from stores resolves issues in a prompt and efficient manner
- Logs calls and emails into the appropriate tracking systems and escalate issues to the appropriate department
Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
Liaises with internal departments - Experience with ERP systems
- Documenting investigations best practices and solutions to benefit future investigations.
- Document and report to Business on all outstanding issues.
- Identifying enhancements to processes or operations that would improve the efficiency of the team.
- Performing regular proactive healthchecks of the system and reporting the results.
- Ability to prioritize issues with Business to provide solutions.
CANDIDATE QUALIFICATIONS:
- University/College degree in a related area of study or equivalent experience.
- Relevant work experience in a retail help desk or call center.
- Demonstrated teamwork experience is a must.
- Exceptional verbal and written communication skills (English & French)
- Familiarity with support area for problem escalation is essential.
- Strong motivation and team building skills are desired.
- Excellent customer service skills.
- Ability to work some evenings and weekends.
CorGTA is an equal opportunity employer please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.
For more roles like this please go to
Employment Type
Full Time
