Helpdesk Specialist
Helpdesk Specialist
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Job Description
Job Title: Helpdesk Specialist
Duration: 24 Months
Start Date: ASAP
Location: OCFS Home Office 52 Washington Street Rensselaer NY 12144 (Hybrid)
Position Type: Contract
Interview Type: Telephonic /Webcam Interview
Ceipal ID: SNYHD773VH
Requirement ID: HBITS0613773
C2C/1099 Payrate: $21/hr
W2 Payrate (Without Benefits): $19/hr
Provide support for child welfare applications and initiatives.
- Provide CONNECTIONS user support via inperson email and telephone
- Provide direct onsite instruction to individual users and small groups
- Provide instruction on newly released functionality
- Deliver presentations to line staff
- Monitor compliance with data entry requirements
- Review training materials
- Provide technical assistance with data warehouse
- 36 months of experience providing IT support to users.
- 36 months of experience providing implementation support services.
- 18 months of experience providing onsite systems support in a child welfare environment.
- 18 months of experience in training staff in a child welfare application.
- Bachelors Degree
Please share my contact information with others working in Information Technology.
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Employment Type
Full Time
