IT Helpdesk Associate
IT Helpdesk Associate
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Job Description
Job Title : IT Helpdesk Associate
Contract : 6 months
Location : 286 Madison Ave New York NY 10017
About the Role:
We are seeking a motivated and customerfocused IT Help Desk Technician to join our team! In this role you will be the first point of contact for our internal and external clients VIPs and users providing exceptional technical support across various communication channels. You will leverage your problemsolving skills and IT expertise to troubleshoot technical issues ensure smooth system operation and maintain a positive user experience.
Responsibilities:
- Provide prompt and efficient technical support to clients users and VIPs via phone email chat and inperson assistance.
- Troubleshoot a wide range of technical issues related to hardware software network connectivity VC devices and user accounts.
- Diagnose and resolve issues related to common software applications (e.g. Microsoft Office M365/O365 MS Teams Adobe Suite).
- Perform routine maintenance tasks such as software updates system backups and user account management video conferencing
- Install and configure basic IT equipment and software.
- Manage and maintain an accurate inventory of IT assets.
- Log all service requests and track them within the ITSM system ensuring timely resolution within agreed SLAs (Service Level Agreements).
- Document solutions and procedures to maintain a knowledge base for future reference.
- Participate in ongoing training programs to stay uptodate with the latest technologies.
Qualifications:
- Minimum 23 years of experience in a technical support role or related field. (Tailor experience requirement based on desired seniority)
- A working knowledge of Windows and Mac operating systems.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Familiarity with cloud computing concepts is a plus (e.g. AWS Azure Google Cloud).
Bonus Points:
- Certification in ITIL v3/v4 CompTIA A or relevant technical support certifications.
- Experience with network and server administration.
- Experience using remote desktop software tools.
Employment Type
Full Time
