Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Title: Depot Management Tech Support Engineer
Work Location: Moline IL 61265
Job Type: Contract
Work Type: Onsite
Duration: 12 Months
Job Description:
Job Summary:
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Config Center tech will oversee hardware and software configurations device replacements and collaborate with other IT professionals to execute small to large scale hardware deployment projects.
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This position will require some technical skill and background for daytoday functions of the role.
Required Skills:
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Proficiency in troubleshooting and resolving technical issues.
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Ability to collaborate effectively with crossfunctional teams.
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Strong documentation and communication skills.
TYPICAL EXAMPLES:
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Imaging/reimaging setting up workstations/laptops barcoding and asset management
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Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
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Break/fix repair of hardware
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In addition to device management listed above the ability to effectively communicate written and verbally is important to the success of this role.
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Execution of projectbased work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.
TYPICAL EXAMPLES:
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Project tracking customer interactions (written & verbal) and ServiceNOW updates
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Shipping and receiving of hardware
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Interaction with shipping/receiving departments and guidelines
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This role will also be responsible for asset management to ensure effective tracking of assets within the client location.
TYPICAL EXAMPLES:
TekWissen Group is an equal opportunity employer supporting workforce diversity.