OAETSO - TAS2

POSITION PURPOSE:

This position is with the EdgeNetworking team within the Bureau of Infrastructure under the PennsylvaniaOffice of Administration (OA). Thepurpose of this position is to provide network support to edge networks forassigned agencies within the Commonwealth of Pennsylvania.

POSITION REQUIREMENTS:

The selected candidate will beresponsible for providing technical support for planning designingmaintaining and integrating local and wide area network infrastructure andwill have input into the edge networking architecture deployed throughout the Enterprise. The selected candidate must be able tocommunicate well and needs to be a highly technical and eager individual withnumerous years of experience in a large environment.

CCNA and CCNP certificates orhigher are preferred but candidates with demonstrable levels of commensuratehandson experience will be considered.

DESCRIPTION OF DUTIES:

Installs configures maintainsand manages network infrastructure consisting primarily of switches routersfirewalls Silver Peak SDWAN edge appliances wireless infrastructurecellularbased appliances and all associated hardware and software.

Performs network managementfunctions utilizing various industry tools to monitor test verifytroubleshoot and resolve complex network problems by working with usersservice providers business partners and others to resolve problems.

Assists the Edge Networking teamin the planning and design of LAN/WAN network architecture including:

Detailed specifications and schematicengineering drawings for network enhancements and modifications.

Assists in the execution ofplanned deployments and upgrades and supports change management efforts withinthe edge networking group.

Coordinates change managementefforts with agency and other edge networking teams.

Participates in Service Nowtrouble ticket resolution and reporting.

Ensures that assigned edgenetworking trouble tickets or incidents follow established processes and arefully documented within Service Now.

Assists with tier 2 support forwidespread events/ incidents to customers and other networking teams as needed.

Proactively identifies andtroubleshoots issues related to complex network problems and works them toresolution including communication to other networking teams.

Participates with the Edge Networkingteam in the evaluation of and makes recommendations on new and emergingtechnologies as part of the ongoing hardware refresh cycles.

Evaluates current and futurenetwork needs and prepares technical solutions and recommendations.

Reviews thedevelopment of configuration standards.

Assists in the design of highlycomplex networks as well as makes recommendations to optimize the edge networkfor maximum efficiency.

Ensuresthat all existing and new networks meet or exceed the security requirements setforth by OA.

Assistsin the creation of Visio diagrams of the edge network to document new andexisting network elements especially those deemed specialty/ field networks.

Maintainsdocumentation for the configuration of network components including setupinstallation and overall deployment of network hardware and software.

Supports remote IT staff withnetworkrelated issues and deployments.

Supports agency operations staffand business partners with networkrelated issues as needed.

Communicates effectively bothverbally and in writing with other employees vendors and business partners.

Maintains an understanding ofvarious routing protocols.

Maintains a working knowledge ofnetwork monitoring tools and automation.

Performs other duties as required.

ADA REQUIREMENTS:

Equipment in use in JobPerformance: Personal Computersservers network components telephones calculator copy machines printersfaxes cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.

JOB LOCATION:

Parttime telework is an optionfor this position as is working from a structured office setting at anapproved Commonwealthowned facility. Occasional attendance at various meetings conferences and trainingsessions as well as overnight travel may be required.

*** Only candidates currentlyresiding within the greater Harrisburg Pennsylvania area will be consideredfor this position. ***

DECISION MAKING:

Appropriately manages time andengages other edge networking teams as needed or required. Overall performance of the network team andavailability/performance of the network and customer satisfaction are factorsused to determine level of success.

ESSENTIAL FUNCTIONS

2. Operate telephones/cell phones

4. Operate motor vehicles and maintain a valid PAdrivers license

6. Read and comprehend technical literature

8. Ability to assess issues/problems and makeappropriate decisions for resolution

10. Provide outstanding customer service

Network Switching required 45years

Network Routing required 34 years

CCNA desired 23years

CCNP beneficial 13 years

SDWAN beneficial 2 years

Required/Desired Skills Skill Required /Desired Amount of Experience Network switching experience Required 4 Years Network routing experience Required 3 Years CCNA certification Highly desired 0 CCNP certification Desired 0 SDWAN experience Desired 0 Questions No. Question Question2 Where does your candidate live Please provide City/State. Question3 Hybrid position that requires onsite reporting to Harrisburg area office. Does your candidate agree to report onsite as required for this assignment Question4 Do you understand and will abide by the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors The consequences of this occurring can and will result in repercussions to you the prime vendor regardless if the candidate works for a subvendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program.