NJDOL Application Technical Specialist - Service Now
NJDOL Application Technical Specialist - Service Now
Posted on :
03-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paperbased workflows that can be streamlined and automated in the ServiceNOW system.
Position is hybrid requiring onsite work 23 days per week. The agency can be flexible with onsite work down the line.
- Excellent effective communication skills including listening written and verbal are required.
Background: Currently the NJDOL is using BMC FootPrints forHelp Desk and service request tickets but needs to expand the tools use toautomate many existing workflows. Most workflows are paperbased and thosethat are not are managed via email.
Need: The resource is required to:
- Assess and determine if these activities can be streamlined.
- Possess an understanding of available business rules triggers criteria and actions to construct these workflows automation effectively.
Knowledge and Years of Experience
- ITIL/Service Management 2 years
- ServiceNOW FootPrints or other ITSM tools experience 2 years
- Knowledge of the available types of rules and the triggers criteria and actions that are used to construct automation of the standard repetitive actions that occur in a business environment 2 years
REQUIRED SKILLS and Years of Experience
- Overall technical business analyst experience 7 years
- Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) 2 years
- Experience in automating workflows in a Service Management application 2 years
- Strong technical problemsolving skills experience 2 years
- Experience communicating complex concepts to technical and nontechnical stakeholders 2 years
DESIRED SKILLS
- Knowledge of ServiceNOW to automate workflow management 1 year
- Process improvement experience 1 year
- Ability to identify valueadded steps and eliminate nonvalueadded steps in workflows 1 year
- Experience identifying and establishing KPIs and reports 1 year
EDUCATION Bachelors Degree or equivalent certification
Required/Desired Skills Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
