Business CRM Strategy Manager
Business CRM Strategy Manager
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Job Description
As a Business CRM Strategy Manager you will be a full contributor to the team and apply creativity and intelligence to solve digital CRM transformation issues for our clients. You are responsible for managing and expanding the team motivating and coaching the consultants to become the best version of themselves.
Your activities include:
- Support clients in defining a CRM vision and roadmap guiding them as an advisor through project implementation and/or be the point of contact for all CRM innovations
- Act as a subject matter expert in your preferred industry and support project teams in understanding the customer journeys businesses needs and processes and identifying the areas of improvements across the areas of customer sales marketing service and data.
- Followup on the latest developments in your preferred industry (trends processes technology)
- Gather business requirements and translate into workable CRM solution specifications
- Grow and maintain relationships with different stakeholders from the Marketing Sales Services and IT departments at our clients;
Furthermore you will get the opportunity to actively contribute to Sia Partners internal activities.
- Development and reinforcement of our offer by understanding and interpreting CRM (Customer Marketing Sales Service & Data) innovations and challenges
- Working closely with our other offices and leveraging our global network to take part in crossselling initiatives and widely share our knowledge.
- With the use of your network and experience you will also generate and explore new business opportunities. Creating proposals and tracking the latest developments across the industry is included in this role.
Equipped with the entrepreneurial fibre you are ready to collaborate with us in a fast growing company.
Qualifications :
- You have successfully completed your Masters Degree.
- 5 to 8 years experience in a strategic/business analysis/product owner role during multiple CRM projects (discovery assessments implementations & improvements)
- Experience with Salesforce or other CRM tools (certifications are a plus).
- Experience in service design methodologies (persona customer journey service blueprints) and translating into technical solutions
- Knowledge of Agile and experience to act as Scrum Master is a key advantage
- Trilingual: Dutch French and English
- You have a creative and analytical mind can explore options and synthesize these into conclusions.
- You are dynamic resultoriented combined with an entrepreneurial mindset.
- Strong communication skills and you are a team player
Additional Information :
We are unable to provide a work permit for this position
Sia Partners is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs.
Sia Partners is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
