IT Support Engineer Level 3

Calling all  techsavvy adventurers! Brace yourselves for an exhilarating journey as an IT Support Engineer Level 3 with NCS Australia. Prepare to embark on a thrilling quest where youll unleash your tech wizardry and conquer the digital realm with your problemsolving prowess!

As a key member of our IT crew youll be the ultimate tech superhero swooping in to save the day whenever our colleagues face digital dilemmas. From untangling network knots to vanquishing software gremlins youll be the guardian of our technological universe ensuring our systems run as smoothly as a welloiled machine.

Get ready to dive into a whirlwind of excitement where no two days are the same! Youll be a master juggler effortlessly handling a myriad of tasks from troubleshooting Windows and macOS environments to taming the mighty Microsoft Office 365 beast. Cyber security No sweat! Youll be our digital watchdog sniffing out potential threats and keeping our virtual fortress impenetrable.

But thats not all tech adventurers! Youll also have the chance to flex your creative muscles by contributing to IT integration projects and navigating the onboarding and offboarding processes with the finesse of a seasoned explorer. And lets not forget the thrill of IT planning in our hybrid work setup its like charting a course through uncharted digital waters!

So what are you waiting for Grab your virtual sword and shield and join our band of tech crusaders on this epic quest to conquer the digital frontier! Let the adventure begin!

Qualifications :

• Seasoned experience in level 3 support where youve slain countless tech dragons and emerged victorious!
• A customer service game so strong you can charm even the grumpiest of users with your radiant smile and witty banter.
• An unwavering positive attitude that can outshine even the brightest of screens because who doesnt love a ray of sunshine in the IT realm
• A solid grasp of ITIL principles allowing you to navigate the treacherous waters of problem incident change and escalation with the finesse of a digital pirate.
• Mastery over Service Management toolsets enabling you to vanquish Level 1 escalations or gracefully pass the torch to higherlevel resolving groups when the going gets tough.
• Fluency in the languages of Microsoft 365 SharePoint and MS Teams because who doesnt love a multilingual tech wizard
• Dominion over Active Directory both onpremise and Azure granting you the power to manage groups policies and assignments with the ease of a digital overlord.
• Expertise in Windows/macOS laptop builds allowing you to conjure up sleek machines that would make even the most seasoned tech gurus swoon.
• A basic understanding of nonWindows devices because variety is the spice of life (and the tech world)!
• Familiarity with Software Distribution via ConfigManager/Intune ensuring your digital minions are always uptodate and ready for action.
• A solid foundation in security and networking fundamentals because who doesnt love a tech superhero with a knack for keeping the digital realm safe and sound
• Proficiency in network concepts like TCP/IP DHCP DNS VLANs VPNs and firewalls because youre not just a tech wizard youre a network ninja!
• The ability to install configure and troubleshoot computers software systems networks printers and scanners with the grace of a digital ballet dancer.
• Experience in diagnosing system/network errors because even the mightiest of tech warriors sometimes need to slay a few digital bugs.
• A touch of Windows PowerShell scripting magic because who doesnt love a little automation to make life easier
• Stellar communication skills that allow you to effortlessly converse with stakeholders of all corporate levels from the lowliest of interns to the mightiest of CEOs because lets face it tech speak can be a foreign language to some!

So are you ready to join our band of tech crusaders and embark on the adventure of a lifetime Grab your virtual sword and shield and let the digital quest begin!

Additional Information :

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Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your wellbeing and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AIdriven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equalopportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. To discuss adjustment requirements please email

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Fulltime