IAM Service Coordinator
IAM Service Coordinator
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
- Coordinates and reports on the fulfillment of agreed KPIs and SLA targets within the IAM area.
- Manages contracts related to hardware software and IAM thirdparty consultancy services.
- Act as the point of contact between business units IT teams and security teams to address IAMrelated issues.
- Coordinates changes to IAM services and workflows across the organization
- Oversee the creation maintenance and deactivation of user accounts in line with company policies.
- Collaborate with system owners to establish rolebased access controls (RBAC) that align with business requirements
- Cooperates with the IAM project management team to ensure smooth delivery and implementation of IAM solutions.
- Manage IAMrelated escalations and resolve issues in coordination with security teams. Identify areas for improvement in service delivery and recommend solutions to optimize performance.
- Develop and maintain documentation for IAM processes policies and tools. Provide training and guidance to users and team members on access management procedures and security best practices.
- Participate in the development and implementation of IAM security protocols and disaster recovery plans.
- Performs other duties as assigned by the IAM Service Management Team Leader
Qualifications :
Mandatory:
- Bachelors degree plus 6 years of relative experience.
- Minimum 4 years of experience in IAM service management.
- Managing IAM service delivery and operations (Incident Management Request Fulfilment)
- Setting KPIs monitoring and reporting support and performance levels.
- Practical service management experience (IAMspecific).
- Reports writing experience.
- Managing and controlling SLAs and agreed thresholds in IAM.
- Works unassisted and guides junior staff.
- Experience in writing specifications concept documents user and technical documentation communicating IAM requirements with stakeholders.
- The candidate should possess serviceoriented attitude well developed interpersonal skills ability to work under pressure and on multiple tasks.
- The candidate should have sense of initiative and responsibility for the assigned areas of work accuracy and attention to details.
- Very good command of English equal to C1 level according to CERF.
Desirable:
- Project management experience.
- Experience in designing and implementing IAM workflows.
- Thorough knowledge of ITIL framework.
- Strong working knowledge of SailPoint IdentityIQ (IIQ) and/or IdentityNow.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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