Head of CRM - Upto 12 month FTC
Head of CRM - Upto 12 month FTC
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Job Description
As Head of the CRM Team you will be responsible for developing and implementing strategies to build and maintain customer relationships. From managing customer data leading the email marketing team overseeing print marketing and branded promotional material and analysing key performance metrics you will ensure all CRM operations run smoothly and effectively. Duties will include but are not limited too:
- Directly manage a team of 3 plus youll support our international regional marketing managers with their CRM campaigns.
- Youll be the goto person on CRM liaising with crossfunctional teams (sales marketing data) to advise on best practice strategy and to ensure a consistent customer experience.
- Oversee the email marketing team ensuring the email marketing schedule is accurately delivered for all divisions and across 30 global offices and all campaigns are optimised and tailored to regional requirements.
- Oversee marketing automations ensuring these are optimised and running effectively.
- Oversee print marketing ensuring effective delivery of the strategy for global print collateral brochure production and branded promotional materials.
- Working closely with our campaigns/product team ensuring we support multichannel campaigns across CRM channels.
- Youll manage our Salesforce relationship managing contracts and leveraging the platforms capabilities to enhance customer experience
- Working closely with our third party Salesforce Partner Agency to implement new strategies and provide Salesforce support services.
- Analysing customer data identifying trends and opportunities and present back to internal stakeholders.
- Youll define and monitor key performance metrics ensuring the CRM program is optimised and consistent.
- Youll manage and review annual CRM budgets
Qualifications :
- Minimum of 5 years experience in CRM at a senior level Essential
- Indepth knowledge of CRM systems and best practices (Salesforce knowledge a bonus)
- Experience managing a team
- Experience managing customer data and data segmentation
- Strategic and analytical thinker with an understanding of datadriven decision making
- Excellent attention to detail with an eye for creativity and engaging copy writing
- Excellent communication and interpersonal skills
- Positive and energetic
Additional Information :
- Fixed Term Contract Up to 12 months
- Free breakfast lunch and snacks in our onsite canteen The Hangar
- 22 days holiday per year which increase with length of service
- Cycle to work scheme
- Private healthcare and pension
- 2x giving back days per annum
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DIVERSITY & INCLUSION: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
