Client and Market Development Associate Manager

The Role

Our Client & Market Development (C&MD) Team manages client relationships and helps our lawyers to develop business with the firms clients globally. The banks sector continues to be one of the firms key client segments and we are proud to have extremely strong longstanding and institutionalized relationships with our bank clients who look to the firm for support across all work types and products.

The Client Development Associate Manager will principally manage a portfolio of clients within the bank segment of clients and work with other C&MD team members to assist with the management of clients within the wider Client Focus programme.

Who you will work with

The Client Development Associate Manager will principally work with:

• Banks Client & Market Development Team and the wider C&MD team
• Partners Lawyers and their Practice Assistants
• Commercial Pricing and Finance team
• Risk and Clearance team
• KETL team
• Events team
• Inclusion and Pro Bono team
• Delhi and Newcastle Service Centres

What you will be responsible for

Management of client portfolio

• Manage a portfolio of principally bank global strategic clients (GSC)
• Work closely with your Relationship Teams to develop implement and track progress of annual global client plans and ensure client plan objectives and actions are followed up in a timely manner holding team members to account as necessary
• Actively monitor relationship mapping and ensure regular dialogue with key relationship contacts and the development of new relationships across the client
• Liaise on clientspecific activities with a wide range of internal stakeholders across the global Clifford Chance network e.g. partners lawyers secretaries business development and business services teams
• Manage internal client team communications including the preparation of agendas for internal team meetings and capture and followup on action points arising
• Maintain client intranet/iManage sites containing relationship data and optimise use of the client contact management database (InterAction)
• Ensure compliance with panel terms and KPIs

Client Intelligence and Planning

• Research and analyse the clients business and key market sectors to identify new revenuegenerating opportunities using a broad range of techniques and information sources
• Collate and disseminate key client developments news stories and industry trends to client teams

Revenue generation

• Manage the achievement of global fee and profitability targets with your Global Relationship Partners and client teams
• Identify and respond to new revenue generation opportunities arising from CC thought leadership campaigns and product offerings client and market developments
• Combine financial analysis with industry knowledge to identify gaps and exploit new business opportunities for revenue generation between clients and within the wider Banks global strategic client (GSC) programme
• Build relationships with client contacts including legal function management/ law firm management and key legal/business contacts where appropriate
• Work closely with Bank sectorco leads to identify and crosssell revenue generating opportunities with the wider Bank sector community

Client Reporting and Financial Management

• Preparation of regular financial and nonfinancial reports for clients and internal audiences and interpret data
• Circulate new matter notifications and monthly financials to client partners with summary findings
• Work alongside the firms commercial team to monitor the financial performance (including profitability analysis and lockup) of individual clients and recommend actions to improve performance and meet annual targets
• Produce and manage client relationship documents and attend client meetings where required
• Administer and maximise value to the firm from client secondments

Client Events and Inclusion

• Work with the Events and Inclusion Teams for ideas on specific client events that will meet the strategic and tactical objectives of the client plan
• Play a key role in the organisation of client events working with the Events and Inclusion Teams and external providers as appropriate
• Work with Associate Teams to help plan and run their own client events

Pitch & Commercial Support

• Work alongside the firms commercial pricing team to manage panel and pricing agreements and ensure client fee arrangements and outside counsel terms are correctly communicated and enforced internally
• Work alongside the firms central pitch team to manage global panel pitches and major crosspractice opportunities for clients within portfolio
• Work in partnership with relevant practice leads to manage strategic proposals
• Ensure we deliver on our valueadded service promises (e.g. secondments)

Client Feedback

• Ensure regular relationship pitch matter and secondment feedback reviews are held and ensure feedback is shared with the relationship team and acted upon in a timely manner

Best Practice

• Share experiences across the GSC client relationships; provide objective thinking and suggestions towards the expansion of client relationships
• Work closely with C&MD colleagues to develop and share best practice throughout the firm
• Support the Global Strategic Client Programme through contribution to strategic projects as necessary
• Support C&MD colleagues/teams on crosssector basis where necessary to help with resource continuity issues adhoc projects client/market campaigns etc. where necessary.

What you will do

Client Development Associate Manager has responsibility for a portfolio of clients you will run daytoday aspects of client relationship activity globally for the clients within your portfolio ensuring a high level of proactivity including clientfacing interaction proactive lead generation supporting on strategic pitch opportunities driving client feedback evaluating and acting on research and intelligence creativity around inclusion and social client events sharing best practice examples and provide adhoc support to the wider GSC Client programme.

Qualifications :

Your Experience

• You will have client relationship management experience or have had strong exposure to client relationship programmes gained within a law firm or professional services environment
• Experience of strategic account planning and managing complex client relationships including leading panel RFPs
• A global perspective with sensitivity to multiple and diverse cultures
• A solid track record of being proactive and delivering high quality work both personally and through a team

Skills and work style

• An optimistic outlook with a bold willingness to experiment innovate and challenge past policies and progress with suggested ideas
• An ability to multitask and work to tight deadlines within a fastpaced environment
• Dynamic and actionfocused
• A clientcentric view and the ability to translate opportunities into simple quick and actionable plans
• Demonstrates a keen interest to learn about our clients industries and businesses
• Welldeveloped influencing and presentation skills as well as being confident resilient and focused
• The ability to work effectively and in partnership with legal and business professional teams reflecting a range of personalities and working styles
• Team player who shares knowledge motivates and coaches others
• Excellent prioritisation skills with the ability to make judgement calls on where to add value
• Strong interpersonal skills with a focus on exceptionally strong communication skills both verbal and written
• Effective at fostering relationships with internal and external clients
• The ability to work autonomously
• Proven project management skills
• A highly commercial and innovative approach
• A good attention to detail

 Knowledge:

• You will have an awareness of legal and financial market developments

From your first day with us you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training informal coaching and mentoring through to skillsbased and technical training and on the job learning.

Whatever your area of expertise you will find a range of career opportunities at Clifford Chance. And wherever youre heading Clifford Chance is where you can be true to your ambitions.

Our firm work and people span jurisdictions cultures and languages. In a world where commercial success increasingly relies on globalisation we offer clients a truly international perspective and we offer our people a rewarding and stimulating career.

Were proud of our approachable friendly and teambased way of working. Highly professional and selfassured with an entrepreneurial streak our people are more than happy to share their expertise and knowledge.

Additional Information :

Equal opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more here.