Senior SMO Site Lead
Senior SMO Site Lead
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Job Description
Tessenderlo Kerley our Business Unit of the Tessenderlo Group located in Ham is looking for a local senior SMO Site Lead.
In this role you will :
- Oversee daily operations of SMO 1st 2nd line teams ensuring business objectives are met.
- Lead and manage a team of SMO engineers focusing on issue resolution and infrastructure management (desktop server network).
- Maintain strong business relationships with infrastructure teams help desk partners and vendors for effective IT service delivery.
- Act as the key ambassador of ICT for one or two sites promoting lean agile customercentric services.
- Manage incident resolution problem management and major incident handling (P1) with reporting to the Global SMO Manager.
- Monitor SLA performance analyze support issues and implement improvements to enhance service quality.
- Handle TOPdesk functional changes and configurations as Application Owner
- Train coach and mentor SMO Engineers to maintain high performance standards.
- Manage ICT equipment and software purchases in compliance with the Purchasing Policy.
- Create and update support documentation policies and procedures to ensure best practices.
You report to the Global Service Management Office (SMO) Manager.
Qualifications :
- Bachelors degree in computer science or related field or equivalent professional experience.
- Minimum 5 years of relevant IT enterprise support experience with 1 years in management particularly in End User Computing.
- Fluent in English Dutch and French.
- Strong leadership communication and influencing skills.
- Excellent analytical problemsolving and coaching abilities.
- Selfstarter with a proactive attitude able to work autonomously.
- Solid understanding of ITIL foundations for service desk management.
- Willingness to travel to different Belgian offices.
- Experience with TOPdesk (ITSM tool) is a plus.
Additional Information :
At Tessenderlo Group we offer a dynamic and challenging role within a global organization committed to innovation and sustainability.
As a Senior SMO Site Lead youll manage a talented team oversee IT infrastructure and drive service improvements to support business operations.
Youll work closely with internal teams and external partners ensuring efficient IT service delivery while fostering a culture of continuous improvement.
We provide opportunities for professional growth through ongoing training and a competitive compensation package.
Join us and make a tangible impactbecause every action like every molecule counts!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
