Customer Success Manager mfd - French Speaker
Customer Success Manager mfd - French Speaker
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Job Description
Are you a problemsolver with a passion for delivering value to customers Do you thrive in dynamic environments enjoy managing operational tasks and have a background in consulting Were looking for a Customer Success Manager to join our team and take ownership of key client relationships!
Why this role matters: In this pivotal position youll report to the Customer Success Director and manage a portfolio of customer accounts. Your mission will be to drive business value for our customers through adoption satisfaction and expansion of Shippeos offerings.
What youll do:
Own Key Relationships: Develop longterm partnerships with key accounts becoming their trusted advisor from operational teams to Csuite executives.
ProblemSolver: Regularly monitor the status of operational tasks such as carrier onboarding or support tickets etc. Follow up on delays identify roadblocks and ensure issues are resolved promptly to keep processes running smoothly.
Lead Business Reviews: Steer strategic discussions around goals progress risks and new opportunities.
Drive Value & Growth: Ensure high product adoption and showcase tangible ROI while collaborating with the Sales team on expansion opportunities.
Voice of the Customer: Act as an internal advocate for your clients influencing Product Sales Marketing and Operations teams to meet their needs.
Strategize for Success: Organize workshops and provide input on product roadmap prioritization based on client feedback.
Contract Lifecycle Management: Oversee contract renewals and key negotiations ensuring continuous value delivery and satisfaction.
Qualifications :
4 years of experience in managing customers in a consulting firm
A proven track record in handling executivelevel stakeholders and successfully driving complex highpressure projects.
Fluent in French and English; additional proficiency in German Dutch or Italian a plus.
Willingness to roll up your sleeves and take care of operational tasks being both a doer and a problem solver.
Experience or knowledge in Supply Chain industry is an advantage.
This is a hybrid role requiring regular visits to our Paris office ideally twice a week. Were seeking candidates located in the area to facilitate these visits conveniently.
Additional Information :
Recruitment Process :
- Preliminary call with our Talent Acquisition Manager
- 1st interview with the Hiring Manager
- Case Study
- Final Interview
Application Requirements:
Since Shippeo operates internationally please submit your CV in English. Were eager to hear from you if youre ready to take on a challenge and grow your career in a supportive innovative environment.
We are looking for talents who share our values:
- Ambition
- Care
- Deliver
- Collaboration
Find out more about our values in Our Culture Book
Diversity Statement
We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates regardless of their background or abilities and our commitment to inclusion is reflected in our policies practices and workplace culture.
We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this you can reach our dedicated Disability Advisor at with any inquiries or requests for accommodations during the application process.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
