Service Desk Professional
Service Desk Professional
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a member of our Business SaaS Service Desk team you are responsible for the end to end management of Avaloq clients. The team is the single point of contact for all clients asking for SaaS support it manages the incoming calls tickets and emails. All the issues are tracked through the ticketing tool and notified to clients.
The Service Desk also manages the service malfunction/interruption communications and support the servicerelated report activities.
Your key tasks
- First level Help Desk support: provide a single point of contact for both internal and external Avaloq clients
- Make an efficient initial assessment of customers requests: either resolve or assign them to the 2nd level support accordingly
- Record and track incidents and complaints keeping clients informed on their requests status and progress
- Manage clients requests lifecycle including closure and verification
- Produce and update statistics and reports to both clients and Avaloq management
Qualifications :
What you need
- University degree (Bachelor Master or PhD) in Computer Science/Engineering or similar
- Fluent English both written and spoken is a must.
- At least 12 years of work experience as Service Desk Agent or similar
- Ability to work successfully both in a team and independently
- Strong communication and negotiation skills and proven client and result orientation
- Flexibility and availability to work on shifts (European time)
Additional Information :
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire compensate and promote regardless of origin age gender identity sexual orientation or any other fantastic traits that make us all unique we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
#LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
