Robotics Service Expert
Robotics Service Expert
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.
- Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline: maintenance procedures service procedures spare parts lists
- Remotely support field team
- Point of contact for technical escalations from the Service team and the first line helpdesk
- Making analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
- Take part of that Quality board & represent Service operations
- Take part of a rolling system of 24/7 support towards our teams and customers
- Support on the creation of training for the technical team
- Act as the point of contact for the latest info on the product
- Development of structure and tools how the service engineers should work
- Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
- Keep close contact with the product owner translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
- Manage the technical changes & coordinate the field actions to execute these
- Monitor the customer need for specific features and translate / prioritize these towards product management
Qualifications :
- You have a technical bachelor degree or equivalent through experience. Experience in a technical service or commissioning function of 3 years is required.
- Affinity with software is recommended
- You are handson
- Youre available for travel for 30% of your time worldwide
- Good knowledge of Dutch/English. French is definitely a plus.
- Computer skills: MS Office Teams
- You are sociable eager to learn driven and cheerful
- Customerfriendliness and passion are second nature to you
Additional Information :
What we offer you
- A place in an enthusiastic young organisation with the necessary ambitions
- The necessary freedom and the opportunity to take initiatives
- A competitive gross salary
- Group and hospitalisation insurance
- car fuel / charging card
- Meal vouchers (8)
- Net allowances
- Participation CAO90 Bonus
- 12 ADV Days (32 leave days in total)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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