Team Lead Client Success mfx
Team Lead Client Success mfx
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be:
- Track team KPIs set clear goals and monitor progress using a datadriven approach
- Cultivate the teams culture and exemplify our values by serving as a role model
- Closely monitor client satisfaction and retention. Identify and execute strategies for incremental improvement
- Support the launch of new products and features. Actively contribute to your teams communication strategy
- Regularly meet with Operations and Product Teams to discuss new and existing processes and identify improvements
Qualifications :
- You have experience in a leadership position within customer service/client success and are familiar with the industrys KPIs
- A Bachelors or Masters degree in Business Administration or Economics is a plus. A strong background in banking/FinTech is also highly valued
- You possess a customercentric mindset and are committed to delivering exceptional service
- You are empathetic enjoy working with people and have a passion for knowledge sharing
- You are a continuous learner with a desire for selfdevelopment
- You can effectively communicate the companys overarching vision and objectives
- Fluency in English is required. German language skills are a great advantage
Additional Information :
- Be part of one of the fastestgrowing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
- Work with an international diverse inclusive and evergrowing team that loves creating the best products for our clients
- Enjoy an office in a great location in the middle of Munich or Berlin Mitte a vibrant district surrounded by an exciting array of restaurants cafs and convenient amenities
- Be productive with the latest hardware and tools
- Learn and grow by joining our inhouse knowledge sharing sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- (International) relocation support
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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