Provisioning Coordinator
Provisioning Coordinator
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Job Description
Salary: 22308.00 per annum
Location: Nelson Lancashire
Working Hours: Monday to Friday 8:30/9:0017:00/17:30 (37.5 hours)
The Data Provisioning Coordinator is required to manage orders from the setup to the resolution.
Responsibilities
- Task management.
- Make welcome/confirmation calls and send confirmation emails.
- Handle first line Installations support calls.
- Accurate input of order details onto all systems.
- Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments.
- Provide technical advice to customer/business partners/resellers and internal staff.
- Placement of all order types on Openreach and other Supplier Portals.
- Coordinate jobs/ arrange engineer visits.
- Deal with order rejections.
- Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
- Raise and resolve provisioning escalations and faults.
- Check all accounts are setup and billing correctly.
- Schedule and action all tasks to completion within specified timescales.
- Follow all procedures and deliver high level customer service for maximum customer satisfaction.
- Work towards set KPIs goals and objectives.
- Ensure all systems are kept fully updated for each action and point of customer contact.
Qualifications :
- Excellent telephone manner
- Ability to manage own workload
- Previous experience of Microsoft packages
- A can do and positive attitude towards work and personal development
- Excellent communication skills both verbal and written
Additional Information :
What are the benefits of working at Daisy
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UKs no.1 Telecoms company in 2023.
Here are some of the benefits that we offer
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- 500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1200 retailers
- An additional day off on your birthday or if youre getting married
#LIOnsite
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
