Field Account Manager
Field Account Manager
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Job Description
Location: Field Based South
Salary: Up to 40000 with uncapped commission Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 17:00/17:30
Responsibilities
1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
- It is your responsibility to ensure you see your customer every 3 months for account reviews
- It is your responsibility to increase product penetration across the existing business base of customers via a high level of product knowledge across the Daisy product portfolio.
- To ensure that all opportunities qualified are precalled 24 hours in advance of the meeting due date with clear agenda provided.
- By effective questioning of customers establish customers needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
- It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
- All quotes must be completed through the new Daisy Central system or on the templates provided by the business
- To ensure your product knowledge is at a level that enables you to spot opportunities to improve customers effectiveness/ improve their efficiency / reduce their operating costs.
- All quotes to customers must be provided within 48 hours of meeting SAT.
- To ensure you deliver great account management to your base to drive resigns and more cross sell opportunities.
- Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
2. Managing your existing base customer service responsibilities
- It is your responsibility to raise a case with customer service for customers with service issues and ensure all relevant details are provided within DC.
- The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
- Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers expectations.
- If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
Qualifications :
- Telecoms experience is required on large size customers
- Experience in Account Management
- Clear understanding of the objectives of commercial businesses across multiple verticals
- An understanding of sales process
- Can demonstrate the sales process
- Can clearly articulate Daisys core vision/competencies and product portfolio
Additional Information :
What are the benefits of working at Daisy
Our ethos is simple: the more you put in the more you get out.
We have been voted by Best Companies as the UKs no.1 Telecoms company and we are in the UKs top 30 Best Large Companies to work for in 2023.
Here are some of the benefits that we offer
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- 500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1200 retailers
- An additional day off on your birthday or if youre getting married
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
