894 - Proactive Grace Support - M365 Ambassador French
894 - Proactive Grace Support - M365 Ambassador French
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Job Description
About the Role:
The client is seeking skilled and experienced M365 Grace Period Support Specialist to support French Speaking clients. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in Grace period which includes any of the following: the existing payment method is expired declined by the bank. The freelancer will support the customer by assisting them to readd their payment.
Are you ready to shape the future of technical excellence and customer success Were looking for an exceptional person to join our dynamic team.
Qualifications :
What should you have:
- Strong command of the English and French language
- Superior communication skills including active listening
- General knowledge on M365 technologies (Exchange SharePoint Teams DNS PowerShell etc.)
- Experience with Microsoft 365 web applications and feature sets
- Excellent problemsolving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- A positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous
Device Specifications:
- Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rdparty antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam preferably compatible with Windows Hello Technology
If you are selected to move forward you will need to complete the following steps with our onboarding team:
- Background check and authorization
- Identity check and location check
- Live hardware check confirming the technical specifications required for the role
- Payroll vendor documentation
Additional Information :
- Fortune 500 Client
- Competitive Pay
- Remote Work
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
