Virtual Support Moderators for Virtual Educational Training Program
Virtual Support Moderators for Virtual Educational Training Program
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1 Vacancy
Job Description
You will support an Upwork Managed Services program that will manage the delivery of educational content during live virtual training sessions for a professional HR membership association. Training sessions will be delivered via Zoom in collaboration with an experienced virtual instructor.
Responsibilities include:
Serving as the assigned moderator for a series of seminars which will be various durations of
time (a few weeks or a couple of days) and held at the same day/time each week.
Being reactive in the chat and Q&A tabs
Alerting instructors to questions at natural breaks in the content
Remind participants how they can access their materials and program recordings
Oversee all other housekeeping and logistical aspects on behalf of the client.
Record each training session and ensure that closed captioning is enabled.
Following each training session post links to the recording of the training session in the
established GDrive folder.
Respond in the chat in realtime to answer participant questions.
Escalate specific questions from class participants to appropriate client contacts in real time or
within 12 hours.
Provide customer service and basic technology support to participants in realtime.
Work closely with instructors to deliver the highest quality training program and participant
experience.
Represent the client in a professional manner during virtual training sessions.
Qualifications :
Required Skills & Experience:
2 or more years customer service experience.
Experience as a virtual training moderator.
Excellent English communications skills both verbal and written.
Responsive and strong sense of accountability with diligent followthrough.
Ability to troubleshoot and problem solve computer related challenges.
Adept in working with computers and the internet.
Extensive experience with Zoom
Sense of urgency; timeliness
Adept at conducting research
Availability to work 3540 hours per week in EST/EDT zones. Seminars may be scheduled on any
day of the week (Monday through Sunday).
Required Education:
High School Diploma or equivalent
System/Software Requirements:
Must have latest version of Zoom and agrees to update Zoom upon release of new versions.
Must have computer webcam and microphone with highquality audio
Must have highspeed password protected internet connection. Performing work over an open wireless network connection is NOT allowed.
Must have backup fiber internet connection
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
