895 - M365 Technical Advisor French - New Product Playbook-2
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Job Description
Core Responsibilities:
- Insight Gathering & Bug Detection by the customer Interaction: Review feedback and identify insights on new products through a teams channel.
- Content Creation: Help in crafting readiness materials wikis Q&A and guidelines for the New Product Playbook.
- Technical Support & Advisory: Provide essential technical support and advice to French Speaking customers.
- Providing Excellent White Gloves Support service: The premium level of communication skill and comforting tone to interact with customers.
Qualifications :
Qualifications:
- Technical Expertise: At least 2 years of experience (Recommended 3 years) in Microsoft 365 administration consultancy deployment migration or technical support.
- Specialization: Deep understanding in Microsoft Exchange Online SharePoint Online Teams Office OneDrive for Business or Identity Management Solutions.
- Language Skills: Ability to attend to customers in French and English.
- Soft Skills: Outstanding customer service and active listening skills and high level of patience to serve premium customers.
Device Requirements (these requirements will be verified if youre proceed in the screening process):
- Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools. Preferred:
- Dedicated laptop or PC for this project with no additional work or personal software installed
- OR have a PC with DUAL boot where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project OR have an additional USER profile dedicated only for this project with no other software running
- Windows 10 or 11 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements freelancers will not connect to the provided systems and tools using WiFi
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rdparty antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset) Webcam preferably compatible with Windows Hello Technology
Additional Information :
Apply Now:
If youre excited about the opportunity to be part of this groundbreaking initiative and have the necessary skills and experience we invite you to apply. Please note a background check is required for this contract as permitted under applicable law if youre offered a contract.
- Work with an Industry Leader: Collaborate with a multinational technology company at the cutting edge of innovation.
- Join a Thriving Community: Become part of a community of passionate M365 professionals.
- Opportunities for Growth: Gain exposure to Microsofts New Product Playbook positioning yourself at the forefront of technology.
- Competitive Compensation: Benefit from competitive hourly rates and timely payments through Upwork.
- Support French Customers: Make a meaningful impact by supporting customers in your language community.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
