895 - M365 Technical Advisor French - New Product Playbook
895 - M365 Technical Advisor French - New Product Playbook
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Job Description
Core Responsibilities:
- Insight Gathering & Bug Detection by the customer Interaction: Review feedback and identify insights on new products through a teams channel.
- Content Creation: Help in crafting readiness materials wikis Q&A and guidelines for the New Product Playbook.
- Technical Support & Advisory: Provide essential technical support and advice to French Speaking customers.
- Providing Excellent White Gloves Support service: The premium level of communication skill and comforting tone to interact with customers.
Qualifications :
Qualifications:
- Technical Expertise: At least 2 years of experience (Recommended 3 years) in Microsoft 365 administration consultancy deployment migration or technical support.
- Specialization: Deep understanding in Microsoft Exchange Online SharePoint Online Teams Office OneDrive for Business or Identity Management Solutions.
- Language Skills: Ability to attend to customers in French and English.
- Soft Skills: Outstanding customer service and active listening skills and high level of patience to serve premium customers.
Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
Dedicated Laptop or PC: For this project with no additional work or personal software installed. The machine must not be joined to another companys domain or managed by any remote management.
OR
A laptop/PC with DUAL boot:
Boot 1: Personal and work partition.
Boot 2: Environment dedicated to the project.
Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
Memory: Minimum of 16GB RAM
Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
Module: Trusted Platform Module (TPM) 2.0 version is required.
Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
Internet Speed: Minimum of 50 Mbps upload/download speed.
Antivirus: No 3rdparty antivirus software installed. Only Microsoft Defender is allowed with the latest update.
Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
Microphone and Headset: Required and must be USB type 3.0 Microsoft Teams compliant with background noise cancellation.
Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution
Additional Information :
Apply Now:
If youre excited about the opportunity to be part of this groundbreaking initiative and have the necessary skills and experience we invite you to apply. Please note a background check is required for this contract as permitted under applicable law if youre offered a contract.
- Work with an Industry Leader: Collaborate with a multinational technology company at the cutting edge of innovation.
- Join a Thriving Community: Become part of a community of passionate M365 professionals.
- Opportunities for Growth: Gain exposure to Microsofts New Product Playbook positioning yourself at the forefront of technology.
- Competitive Compensation: Benefit from competitive hourly rates and timely payments through Upwork.
- Support French Customers: Make a meaningful impact by supporting customers in your language community.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
