GST Customer Success Manager
GST Customer Success Manager
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Job Description
About the GST Customer Success Team:
The Customer Success team is integral to ensuring the longterm success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle from onboarding to product adoption helping them unlock the full value of our solutions. As a Customer Success Manager you will play a pivotal role in driving product engagement maximizing customer satisfaction and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.
Key Responsibilities:
- Understand clients objectives and align Masters Indias products to meet their needs.
- Demonstrate the value of Masters Indias solutions to customers and ensure high levels of product adoption.
- Identify both stated and unstated customer issues providing proactive solutions.
- Build strong relationships with clients to foster trust and longterm loyalty.
- Manage the entire customer lifecycle including onboarding training and ongoing product usage.
- Monitor customer engagement to identify atrisk accounts and deploy strategies to mitigate churn.
- Track account health continuously identifying opportunities to enhance product usage.
- Serve as the customer advocate providing feedback to internal teams such as Product and Tech to improve our offerings.
- Educate customers on relevant product features functionalities and best practices tailored to their specific business needs.
- Gain a deep understanding of Masters Indias product roadmap to communicate its value to clients effectively.
- Utilize MixPanel to track usage patterns and create actionable insights.
- Equip customers with knowledge of Masters Indias selfservice tools like JIRA and resources.
If you are dedicated to creating exceptional customer experiences and driving business value wed love to have you join our team!
Qualifications :
- CA with 12 yrs of experience.
- Strong understanding of the GST domain.
- Passionate about customer success with a proven ability to deliver longterm value.
- Adaptable flexible and able to thrive in a fastpaced evolving business environment.
- Selfmotivated with a track record of driving customer success at various organizational levels.
- Strong problemsolving skills and ability to manage pressure and deadlines effectively.
Additional Information :
What you get:
A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.
Additional information
WHY US
- Youll be surrounded by passionate team members.
- Opportunity to experience startup culture.
- Youll experience true collaboration.
- Your work has a visible impact.
- Opportunities for innovation.
Location: Procapitus Business Park Noida Sec 63
Employment Type: Permanent
Industry: IT
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
