API Customer Success Executive
API Customer Success Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. The ideal candidate will have strong knowledge of EInvoice and EWaybill processes and validations as well as experience in achieving company SLAs. The API Customer Success Executive will be responsible for handling client queries and scenarios and ensuring timely resolution of customer issues.
Responsibilities:
1. Develop and maintain a thorough understanding of EInvoice and EWay bill processes and validations.
2. Handle and resolve client queries and scenarios effectively and efficiently.
3. Work collaboratively with the team to achieve company SLAs and performance metrics.
4. Handle and manage client pressure situations with professionalism and tact.
5. Demonstrate strong communication and interpersonal skills both verbal and written.
6. Utilize experience in task management and tracking to effectively prioritize and allocate resources.
7. Manage high workloads and crisis situations effectively ensuring that customer support operations continue to run smoothly.
Qualifications :
1. Bachelors degree in a relevant field (Business Management or related discipline).
2. Minimum of 2 years of experience in a customer support or clientfacing role with demonstrated knowledge of Einvoice and Eway bill processes.
3. Strong understanding of customer support best practices and processes.
4. Excellent communication skills both verbal and written with the ability to communicate effectively with clients and internal stakeholders.
5. Demonstrated ability to work under pressure and manage high workloads especially during crisis situations.
6. Proficiency in task management tools and software.
7. Ability to work independently and collaboratively within a team environment.
8. Flexibility and adaptability to changing priorities and business needs.
Additional Information :
What you get:
A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.
Additional information
WHY US
- Youll be surrounded by passionate team members.
- Opportunity to experience startup culture.
- Youll experience true collaboration.
- Your work has a visible impact.
- Opportunities for innovation.
Location: Procapitus Business Park Noida Sec 63
Employment Type: Permanent
Industry: IT
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
