Executive - Operations India Location Gurgaon
Executive - Operations India Location Gurgaon
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Job Description
Top Sights During Your Role Stay (Key Expectations):
Indepth knowledge of day to day operations
Sound knowledge of online hotel segment business module
Knowledge of handling the relocations and escalations
Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines
Case Resolution and Root Cause Analysis.
Ensure Process TAT are met Liaison with stake holders for the deviations
Service Nos Analyze Repeat escalation
Eliminate repeated errors made by agent by working closely with Quality and training team
Identify and initiate changes/improvements in process
Work proactively on probable escalation/Early Warning Signal triggers as per defined process
Excellent communication interpersonal skills with evidence of teamwork and collaboration
Why CheckIn to This Role :
Global Role not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
Close working with senior leadership
Potential to learn and grow at rapid pace.
Once inacareer time opportunity to deploy cutting edge processes from groundsup. Strong conceptual exposure where you would be challenged for concepts strategy innovation and end user business results.
Above assures 3X years of experience for every year of time spent with us when compared to not just your peers but also those who are few years senior.
Do You Have What is Takes :(Must Haves)
Any Graduate will work
14 Years experience in a Customer Service BPO Voice process
Good Communication Skills
Can work in rotational shift
Able to manage 80100 in a day
Additional Information :
Good communication skill.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
