Certified Trainer
Certified Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Become a part of the Auberge story and success as a CERTIFIED TRAINER.
- Drive excellence with our ARC standards and ensure consistency throughout our products and services.
- Help nurture your team members by assisting in their growth and development.
- Share your passions and voice with a respectful team of trainers who will be working together towards mutual goals.
- Bring your individuality to enhance our carefully crafted program and continue to find creative solutions for training.
- Use your curious nature to discover opportunities to help our team become more skilled and confident.
- You will create heartfelt connections by becoming a role model who is a great resource to the team by sharing your knowledge and techniques.
Core Responsibilities
- Certification through the Auberge Resorts Certified Trainer course
- Successful completion of any additional training required for this position
- Development and onboarding of new team members through the use of the Auberge service training tools
- Update and ensure training resources which include the training toolkit and team member resource center are accurate and current
- Attend monthly/quarterly Certified Trainer Group Meetings with Learning & Development/Talent & Culture timing as determined by the property teams
- Nurture the team by being a resource for team members while on the clock
- Open communication with the department manager and Learning & Development
- Assessment and feedback regarding all training needs of the team
- Assist with the creation of new training resources
- Evaluate team member service delivery (individually and as a team)
- Provide constructive feedback and praise
- Be curious and find creative solutions to training roadblocks
- Continue providing excellent work and leading by example in the role you are already in
- Perform other duties as may be assigned
Qualifications :
In order to be eligible for the Certified Trainer role the team member must be currently employed at an ARC property and meet the qualifications listed below:
- Has met the minimum time required in their current role or equivalent
- minimum time required is at property discretion recommendation of a minimum of 90 days
- Is in good standing with the company
- Able to perform the essential functions of the non trainer role they are currently in as outlined in that role specific job description
- Positive attitude
- Excellent communication skills
- Comfortable talking in front of a group as well as oneonone with an individual
- Able to give and receive feedback effectively
- Passion for hospitality
- Ability to follow up
- Ability to take direction well
- Flexible Mindset
- Successful completion of the Certified Trainer Program will be required before officially being placed in the Certified Trainer role
Preferred Qualifications/Skills:
- 6 months working for an Auberge property in the current role or equivalent
- Prior training teaching or presenting experience
- Basic Google Workspace knowledge
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
