General Manager
General Manager
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1 Vacancy
Job Description
The General Manager will be responsible for leading a team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members attracting new talent developing their skills and creates a positive and enriching culture on property. This role is a consummate host serving as the Ambassador and key spokesperson for the hotel nurturing relationships with team members hotel owners and within the community.
- Effectively managing the owner relationships on behalf of Auberge to ensure the owners maintain trust and confidence in our stewardship of their assets.
- Oversee the development of the strategy and business plan to deliver on our mission of being the bestloved operator of one of a kind luxury hospitality and experiences.
- Responsible for initiating facilitating and guiding welldesigned and creatively curated guest experiences unique to the property through adventures activities classes amenities product selection partner alignment and space activation. Establishing and maintaining thematic stories and elements that influence and guide the properties guest experience.
- Develop the recruitment and employee branding strategy so that we are the employer of choice in the market. Build a rich culture of trust pride and joy that will result in a high employee advocacy and engagement.
- Oversee the creation and successful implementation of the guest experience PreArrival Arrival During The Stay Departure and PostDeparture to ensure that our guests report the highest levels of personal and customized services and that our team is motivated and engaged.
- Oversight of OS&E Uniform Program Retail Program to ensure we are designled in all our guest touch points.
- Ensure that accurate monthly forecasting is presented to ownership for financial planning.
- Be the sales champion and visible with most influential travel advisors clients and media.
Qualifications :
- 10 years progressive experience in hotel operations management specifically within a luxury resort
- Proven expertise at successfully driving the performance of a luxury hotel
- Experience in driving sales & marketing strong operations background within a luxury hotel
- Strong understanding of food & beverage operations within complex environments
- Experience overseeing residences and interacting with Homeowners
- Ability to build relationships with internal and external stakeholders specifically hotel owners
- Bilingual English & Spanish highly preferred
- BS/BA degree in Hotel Management or related field
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the bestloved operator of oneofakind luxury properties and experiences. Auberge is a family of intimate oneofkind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local experienceled romantic and stylish these hotels hum with a vibrancy that is both refined and relevant.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
