Communications Operator

Join our team as a Communications Operator and become one of the authors of our story. The Communications Operator is a critical member of the guest services team attending to outside calls as well as calls and messages from the rooms regarding guest requests for services. You will use your knowledge of automated phone systems to send receive and route calls set up and handle voicemail and enable multiparty telephone conversations.

Core Responsibilities

• Answer telephone calls and provide a wellmannered reply to all telephone callers in a professional manner. 
• Manage all incoming and outgoing calls at the front desk of the hotel.
• Provide thorough and accurate information about various hotel services amenities and/or features that Wildflower Farms provides. 
• Accept wakeup call service requests from guests and provide timely wakeup call service to in house guests.
• Take notes and messages via the telephone and properly delivering them to the appropriate guests.
• Properly and professionally handle any guest issues and if needed seek help from fellow team members or managers.
• Record of all guest services needs and issues and ensure that guests receive assistance from the appropriate team member or manager.
• Stay familiar with different hotel services experiences offered terminologies and glossaries. provide proper information about functions of different amenities departments or staff.
• Carefully handle all telephone equipment and maintain proper telephone handling procedure set by Wildflower Farms.
• Become familiar with and keep a record of all departments extension numbers department heads telephone numbers and if possible their private numbers so that in times of emergency they can be reached swiftly.
• Keep the working area clean and make sure all equipment is functioning properly.
• Establish and maintain good professional relationships with other departments such as Housekeeping InRoom Dining Engineering Sales Culinary.

Pay Rate: $21/hour
 

Qualifications :

• Previous experience managing a Communications system; luxury hotel experience desired.
• Ability to anticipate guests needs change goals and direction quickly and to multitask.
• Working knowledge of communications management systems.
• Computer literate and good knowledge of Google document management.
• Superb organization and communication skills.
• Reliability diligence dedication and attention to detail.
• Selfmotivated and enthusiastic able to lead the housekeeping team by example.

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Fulltime