IT Helpdesk Technician
IT Helpdesk Technician
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1 Vacancy
Job Description
Who are we looking for
We are looking for a competent IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customeroriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the companys reputation and business. The ideal candidate will be a IT Help Desk Technician that is a professional and provides technical support and assistance to internal IT customers whether on the phone or in person.
What will you do
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problemsolving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Followup and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Communicate effectively to gather appropriate information regarding computer related problems
- Make timely decisions about the most efficient solutions to issues
- Coordinate with internal departments and external service providers to ensure solutions
- Install format and maintain desktop and laptop computers
- Run repairs and replacements on computer hardware
- Set up test and troubleshoot local and remote wireless access and network connectivity
Qualifications :
- Proven experience as a help desk technician or other technical support role
- Tech savvy with working knowledge of office automation products and remote control
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customeroriented and cooltempered
- Problem analysis
- Problemsolving
Hit the Im Interested button to apply!
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*Terms & Conditions Apply
Additional Information :
At TSA the health safety and wellbeing of our team is our number one priority! In response to the COVID19 pandemic we have introduced a number of robust practices to keep our team safe such as; physical distancing measures control measures for our visitors temperature testing isolation requirements where applicable and so much more.
We take our responsibility to protect the health and wellbeing of our team and our community very seriously.
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Philippines Office address:
14F Five Ecom Center Harbor Drive Mall of Asia Business Complex Pasay City Metro Manila Philippines 1300
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
