Customer Champion Consultant
Customer Champion Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What will a normal day look like
Representing our client you will act as the single point of contact for customers service sales and support needs taking every opportunity to delight and act with an ownership mentality through to end resolution.
As a Customer Champion Consultant you will handle a variety of interactions with customers including:
- Sales Offers Proactively offering sales campaigns and products during customer interactions
Service queries listen to understand empathise give guidance and solve it right first time
New sale or service orders ensure the new sales and service orders are accurate the Customer expectation is aligned the service is activated/changed at the agreed time and the customers bill is accurate and understood
Utility Support teams Case manage all escalations which come through on a daytoday basis and ensure they are solved to the satisfaction of all parties and within expected SLA
It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must moving to where the customers needs are within any given moment.
This role will be 100% on site with a schedule that operates 24/7.
Why work with TSA
Attractive Salary Package of 27K monthly incentives HMO coverage with free dependent Life Insurance Coverage
Options post training completion to work a 9day fortnight
Our #TSAWays are what we are all about. Think of them as the vibe!
Join a company that promotes from within work your way up and across the business
Comprehensive training with ongoing coaching and development
A vibrant and rewarding recognition program We love to celebrate our people!
We are proud of our fun friendly and supportiveteam environment
Qualifications :
So who are you
Experienced Operator have a minimum of 1 year Sales experience in a BPO/shared services industry
A Great Character respectful open honest transparent and authentic with integrity
A Strong Communicator personable as well as articulate both oral and written
Driven no task is too big
Technically Savvy can navigate multiple systems at once
Organised you are always two steps ahead
Engaging people love interacting with you
Resilient you bounce back from difficulties
Collaborative you love working with and learning from others
Flexible you work around requests to ensure results are delivered first time every time
Additional Information :
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TSA Website
Philippines Office address:
14F Five Ecom Center Harbor Drive Mall of Asia Business Complex Pasay City Metro Manila Philippines 1300
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
