Contact Centre Consultant
Contact Centre Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
Our Contact Centre Consultants are responsible for ensuring an outstanding service experience across our inbound voice channels. Handling enquiries across all stages of a customers journey our Consultants focus on connecting resolving and ensuring customers have the confidence that we have them sorted. It is important that our interactions are efficient but that we are delivering service that meets the needs of our customers through meaningful conversation.
First contact resolution is a key focus of these roles ensuring we are working with other departments where needed to resolve things for our customers in a personal and empathetic way.
What will a normal day look like
- Receive and assess customers queries via phone
- Understand the customers concerns to determine the most appropriate approach for resolution
- Working with other departments collaboratively to achieve a resolution
- Respond and resolve customer concerns
This role is 100% remote work within Auckland area with a schedule that operates from 6am 12am NZT from Monday to Sunday.
Qualifications :
Core Competencies:
- Strong verbal communication skills with ability deliver responses in a clear confident and professional manner
- Ability to understand and interpret verbal communication
- Strong technical ability
- Ability to work with other departments to achieve a resolution for customers
- Strong Interpersonal skills
- Attention to detail and accuracy
- Professionalism when dealing with internal and external consumers
- Ability to work at pace and deliver to targets and SLA has context menu
Basic Qualifications:
- Previous experience in a voice contact centre role ideally in a complex industry
- Previous experience in customer service
- Airline industry experience an advantage
Hit the Im Interested button to apply today!
Additional Information :
Check out our social media pages:
TSA Website
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
